Rumbling Thread review for Teescape: Print On Demand
Sept. 30, 2021
Btw, this is my first review ever. So I wasn't going to even bother, but everyone deserves to know what they could be dealing with. Especially after their replies. **PLEASE READ** I received my sample order composed of three t-shirts, two of which had clear printing mistakes (missing/cut off elements). I was angry (obviously) because how could 2 out 3 of my t-shirts had such an obvious mistake? Where was Quality Control? I tried to call them first, but all I got was a sound as if it were disconnected. So I sent the email, pointing out the mistakes, providing photos, etc. A truly disappointing customer type of email. I'll definitely own to that. Their first email (from Ben) had already a tone with me. Asking me to point out the "obvious mistakes" (yes, he used the quotes). This is after I included the photos zooming into the area where the mistakes were visible. At this point, I'm beyond angry. Also, their phone number didn't work. My reply to Ben was that I was furious, and asked about a working phone number and that I wanted for this to be looked into by a manager. The response from Jeff (manager?, owner?), was that they were giving me a refund but because of my "angry tone" they didn't want to work with someone like me, so they disabled my account. That I appeared to be a confrontational person. No, I'm not making this up. Instead of an apology, I got blocked. TLDR: Do you want quality control? Don't use Teescape. Do you want quality customer service? Don't use Teescape. Do you want to get blocked by being angry because THEY didn't deliver what I had paid for? Then yes, maybe use Teescape. *Of course, they'll probably reply to this saying "your tone was angry, blah blah". But I can at least openly admit to that. Why was I angry in the first place? Oh yeah, because they skipped quality control. Also, because customer service didn't even look at the photos I had sent and replied with their own tone. So was it wrong to be mad? Shoutout to Ben and Jeff, thanks for the terrible experience. I hope this review isn't too angry-sounding for you! :)
In the custom printing business, a very small percentage of shirt can have various problems, whether due to machine malfunctions, the way the artwork was designed, or any of a number of other factors. In all cases, we work sellers to resolve issues and create the best experience for both the sellers and their customers. Unfortunately, when there's a tiny issue with a tiny design element on the very first sample order placed by a seller, sometimes rather than working with us to find a solution, they prefer to rage about wanting a refund and how terrible we are - all over a couple (yes, 2) shirts. We apologized and provided a full 100% refund before they posted this review.
