Textbox & Textfield by Textify
Add text box or text field to product page for...
Rating
4.7
feedback
95
chart
#619
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
20%
-
Less than a month
26%
-
Less than a year
36%
-
More than a year
18%
Reviews Summary
The reviews for the Textify app are overwhelmingly positive, highlighting the app's ease of use, customization options, and the exceptional customer service provided by the support team. Users appreciate the quick responses, efficient issue resolution, and the willingness of the support team to go above and beyond to help with any concerns. The app is praised for its functionality in adding custom text boxes and checkboxes to product pages, enhancing the overall shopping experience for customers. However, there are a few negative reviews that mention issues with customer service, specifically citing instances of poor attitude and impatience from a support member named Pascal. Despite these isolated incidents, the majority of reviews emphasize the app's effectiveness and the outstanding support received from the team.
Highlights
Review RSS Feed
All reviews
Oct. 24, 2025
App does what I need, and upon installation I found it didn't mesh well with my theme (minor formatting). A quick chat and a few hours later, their dev made it work perfectly. First class support.
Oct. 14, 2025
This app has helped us with a few different fields we needed and the support team is amazing!
Sept. 29, 2025
I’ve had a disappointing experience with Pascal from Textify’s customer service. As customers, we try our best to share our thoughts and ideas in good faith. However, when a support member responds with a poor attitude, impatience, or attacks the client instead of addressing concerns calmly, it reflects badly on the company. The Textify app itself is good, but Pascal’s approach in handling customer communication comes across as inappropriate and impolite. Customer service is about patience, empathy, and solutions — qualities that need to be reinforced through proper training in this case.
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