Textbox & Textfield by Textify
Add text box or text field to product page for...
Rating
4.6
feedback
94
chart
#910
All reviews
Review RSS Feed
Jan. 14, 2026
Poor experience overall and cannot recommend this app. Never works on my site and constantly disappears. When it does show up the text fields never come through on the order and will just show Textify. What??? Very poor app. Going to look for another. I need this to be fully functional as I am running a business and can't have clunky apps.
Hi, thank you for taking the time to leave a review. I was a bit surprised by your feedback, as we didn’t receive any support request from you prior to the review. If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, especially when it comes to variant pickers. We’d really appreciate the chance to look into this with you directly and help get everything working smoothly, rather than having this reflected in a review that doesn’t fully represent the situation. Please feel free to reach out to us anytime at: [email protected] Looking forward to helping you get this sorted.
Nov. 28, 2025
weak app
Hi, thank you for taking the time to leave a review. I was a bit surprised by your feedback, while you have used the app for over 3 years now and still have it installed, if it's that weak, i am surprised that it's still installed. If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, please get in touch if you face any troubles. We’d really appreciate the chance to look into this with you directly and help get everything working smoothly. Please feel free to reach out to us anytime at: [email protected] Looking forward to helping you out on any problem you may face.
Sept. 29, 2025
I’ve had a disappointing experience with Pascal from Textify’s customer service. As customers, we try our best to share our thoughts and ideas in good faith. However, when a support member responds with a poor attitude, impatience, or attacks the client instead of addressing concerns calmly, it reflects badly on the company. The Textify app itself is good, but Pascal’s approach in handling customer communication comes across as inappropriate and impolite. Customer service is about patience, empathy, and solutions — qualities that need to be reinforced through proper training in this case.
Thank you for your feedback. From our side, the conversation was handled in a respectful and professional manner. Unfortunately, the discussion became challenging due to a lack of patience and respectful communication. While we are always happy to help and thoroughly investigate issues, some matters require time and cannot be resolved instantly. Productive support depends on mutual respect and constructive communication. When interactions become confrontational or impatient, it creates a situation that is not productive for either side. That said, we remain open to assisting further and are happy to help as long as the conversation is conducted respectfully and without attacks or aggression. We are all human and not automated systems — words matter. We kindly ask for the same level of respect that you would also expect and extend to your own customers.
Nov. 25, 2022
the app doesnt work anymore, support says it's working again but it's not, can you please fix it? I mean, it's black friday
Update: The Textfield is showing up on the store. Please have a recheck. Because of the circumstances, we will refund you the last two months of using. Thanks ___________ Hey, thanks for your review. Can you please forward us the link where its not working. You can send your request directly to us: [email protected] Once we have your link we can check your store.
Nov. 24, 2022
Suddenly stopped working. Waste of time. Waste of money. Support hasn't helped with it either. So dissapointed
Hi, thanks for your review, We saw that in night time there was a problem occuring. It was a API timeout. It was resolved. The error was not in the app, but in an API. We are sorry that you had this circumstances. We will refund you the last month of using. We would be happy if we can win your trust again. Contact us for one year free of charge. Thanks