Cape Bag Group review for The Courier Guy

We are using the ShipLogic / The Courier Guy Shopify integration. Issue: When selecting "Create Shipment" on any Shopify order, the shipment page loads successfully but displays: "Select a rate below, then click Continue. If no rates show, please check your order shipping address and your settings." No rates are returned. Troubleshooting already performed: * Regenerated API key and reconnected * Verified collection address configuration * Verified customer shipping address * Verified product weight and dimensions * Manual shipment creation in ShipLogic portal works successfully * Shopify app loads correctly and authenticates Could you please check whether quote/rate requests for my are failing on the PayInlet side and whether there are any account mapping or authentication issues between the Shopify store and ShipLogic account? Thank you.