Rating

4.0

feedback

4

Reviews

chart

#1,080

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    25%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for the app are quite mixed, with both positive and negative feedback. On the positive side, users appreciate how the app makes booking shipments incredibly easy, especially for South African companies. The developers have also been praised for actively working to resolve app errors and improve its functionality, making progress week by week. Users find the app great for creating bulk orders without the need for manual copy and paste, and the fact that it is free is a bonus. However, on the negative side, there are complaints about installation issues, server errors, and the app lacking basic automation features like automatically marking orders as fulfilled and sending tracking numbers to clients. Users have expressed frustration with the lack of support in resolving these issues and may consider switching to other courier providers with more solid apps.

Highlights

Positive feedback on ease of booking shipments
Active developer support and continuous improvement
Convenience of creating bulk orders
Installation issues and server errors
Lack of basic automation features

Rating Breakdown

  • 5
    75% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    25% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 29, 2024

Um... Wow! That is all I have to say. That just made booking a shipment incredibly easy! Well Done TCG! I so appreciate how you are pushing the industry forward, making it so much easier for South African Companies to deliver exceptional service.

Using app

--

Total reviews

3

Average rating

4.7

1 / 5 Share

July 22, 2023

Cant install the app, server error 500. Tried clearing cash, cookies and and all that jazz. Switching back to bobgo. Horrible App.

Using app

About 1 hour

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 12, 2023

EDIT: The app developers have been actively working with us to resolve the app errors. Finally we are making some good progress and the app is actively becoming better week by week. Thanks to Bruce, Chris and the team at AppInlet ---------------------------------------------------- This app experience has been so so. On the one hand it gets the job done. On the other, upon making a new booking, it lacks the basic ability to automatically mark orders as fulfilled and sending the client their tracking number. So this all needs to be done manually, which each and every order. TCG keep referring me to the app developer (App-Inlet), so does Shopify, and AppInlet Support themselves, although kind and courteous, have not actually been helpful on this impairment. I’ve been hounding them for months on wether the app can perform this basic function (i.e. by activating carrier calculated shipping, a basic add-on for any Shopify plan). Or what exactly about a higher-tier plan, if even necessary, would make this function work. Without seeming to know themselves, and evidently not interested enough in figuring it out, their latest pitiful message has been one of "it's not our job to figure it out". We will likely change courier providers soon, with a more solid app, as we spend hours adding tracking details manually, and who has time for that..

Using app

10 months

Total reviews

4

Average rating

3.3

5 / 5 Share

Sept. 29, 2022

Great app, makes life 100x easier when creating bulk orders. No more copy/pasta. Plus its FREE!!

Using app

11 months

Total reviews

3

Average rating

5.0

All reviews

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