The Courier Guy
We'd love to handle your package
Rating
4.2
feedback
3
chart
#1,542
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
33%
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Less than a month
0%
-
Less than a year
67%
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More than a year
0%
Reviews Summary
The reviews for the app are mixed, with both positive and negative feedback highlighted. On the positive side, users appreciate the ease of booking shipments and the efforts of the developers to improve the app over time. The app is praised for pushing the industry forward and making it easier for South African companies to provide exceptional service. However, on the negative side, there are issues with installation, server errors, and the lack of automatic order fulfillment and tracking number sending. Users express frustration with the manual work required for each order and the unhelpful responses from the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 29, 2024
Um... Wow! That is all I have to say. That just made booking a shipment incredibly easy! Well Done TCG! I so appreciate how you are pushing the industry forward, making it so much easier for South African Companies to deliver exceptional service.
July 22, 2023
Cant install the app, server error 500. Tried clearing cash, cookies and and all that jazz. Switching back to bobgo. Horrible App.
Sept. 12, 2023
EDIT: The app developers have been actively working with us to resolve the app errors. Finally we are making some good progress and the app is actively becoming better week by week. Thanks to Bruce, Chris and the team at AppInlet ---------------------------------------------------- This app experience has been so so. On the one hand it gets the job done. On the other, upon making a new booking, it lacks the basic ability to automatically mark orders as fulfilled and sending the client their tracking number. So this all needs to be done manually, which each and every order. TCG keep referring me to the app developer (App-Inlet), so does Shopify, and AppInlet Support themselves, although kind and courteous, have not actually been helpful on this impairment. I’ve been hounding them for months on wether the app can perform this basic function (i.e. by activating carrier calculated shipping, a basic add-on for any Shopify plan). Or what exactly about a higher-tier plan, if even necessary, would make this function work. Without seeming to know themselves, and evidently not interested enough in figuring it out, their latest pitiful message has been one of "it's not our job to figure it out". We will likely change courier providers soon, with a more solid app, as we spend hours adding tracking details manually, and who has time for that..
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