The Courier Guy

Hi Cape Bag Group! We've sent a collab request to assist with this support issue. Apologies for any inconvenience caused. EDIT: Issue resolved, there were missing product dimensions and weights for some products. Bulk changing these dimensions resolved the issue.

Hello Mswenko Africa, Thank you so much for reaching out, and we are thrilled to hear that you see the value our app can bring to managing your orders! We want to make sure it works perfectly for your business, and we are sorry to hear you are encountering errors during setup. We would love to get this sorted out for you as quickly as possible. Please reach out directly to the support team at [email protected] with a few details so we can investigate immediately: Your store name or account ID. A quick screenshot or description of the specific error message you are seeing. The exact step where the error occurs (e.g., during installation, at checkout, or when booking a shipment). Once we have those details, our technical team will dive right in to fix the connection so you can start fulfilling your orders smoothly. We look forward to hearing from you and getting this resolved!