The Courier Guy
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I wish i could give you lot less than 1 star, you guys simply update or discontinue your old app with out informing us, your support is HORRIBLE and incompetant i am stuck here with a slew of order i cant book from my shopify admin because you just randomly change EVERYTHING with your updates, If it were possible to leave negative stars, The Courier Guy’s Shopify app would genuinely deserve them. The sheer negligence they have shown toward their merchants is staggering. Out of nowhere, they decided to completely overhaul-or perhaps entirely discontinue-their old app without a single shred of communication. No emails, no warnings, no transition period. Who rolls out a massive, system-breaking update that changes everything without giving their users a heads-up? Because of this reckless rollout, my Shopify integration is completely paralyzed. I am currently stranded with a massive backlog of unfulfilled orders that I cannot book from my admin dashboard. To make a catastrophic situation even worse, their customer support is utterly abysmal. When you reach out for help in the middle of the crisis they created, you are met with breathtaking incompetence. They are completely unequipped to fix their own broken system. If you run a business that actually relies on functional software and reliable shipping, do yourself a favor and look elsewhere. An absolutely horrible, business-breaking experience. Avoid at all costs.horrible!
Hello Modern Auto Parts, Thank you for your feedback, and please accept our sincere apologies for the severe disruption and stress this has caused to your business and order fulfilment. After investigating the timeline you reported, it appears there may be a mix-up regarding which app is currently active on your store. Based on the errors described, we suspect you are utilising The Courier Guy Locker app (our Pudo integration) rather than the standard Courier Guy app. During the exact period you experienced these issues, there was an unexpected downtime on the shp.pudo.co.za domain. Please note that the infrastructure, hosting, and management of this specific domain are handled externally and fall completely outside of our control, which unfortunately limited our ability to prevent or immediately resolve the interruption. This temporary server outage severed the connection between Shopify and the locker booking system, making it appear as though the app itself had been broken or modified without warning. We can confirm that this network issue has now been fully resolved and all systems are back online. To ensure your store is properly synced, please verify your installation using the correct app link here: https://apps.shopify.com/the-courier-guy-locker If your admin dashboard is still failing to book your backlog of orders, please contact us directly at [email protected] with the subject line "Locker App Review Escalation". Thank you for your patience as we work to get this fully sorted out for you.
Cant install the app, server error 500. Tried clearing cash, cookies and and all that jazz. Switching back to bobgo. Horrible App.
Hello Flock Fashion & Accessories, We are incredibly sorry for this frustrating experience, and we completely understand your anger. A 500 error is an internal server-side error on our end, meaning you are entirely right, clearing your cache and cookies wouldn’t have fixed it, and we deeply apologise for the time you wasted trying to troubleshoot a glitch in our system. We completely understand why you would switch over to Bob Go to keep your business moving, as reliable fulfilment is everything. However, we would love the opportunity to fix this installation glitch and earn your partnership. Because a 500 error requires us to inspect our backend server logs for your specific store connection, we need our engineering team to manually intervene. If you are willing to give us one more chance to get this right, please email us directly at [email protected] with the subject line "Installation 500 Error - Urgent" and include your Shopify store URL. We will prioritise your store immediately, bypass the standard queue, and have a senior technician investigate exactly why the server rejected the installation. Thank you for holding us accountable, and we hope to have the chance to turn this around for you.
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