SC Sales Motivator
Sell more with on-brand, interactive, promotional campaigns.
Rating
4.7
feedback
184
chart
#2,032
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
12%
-
Less than a month
54%
-
Less than a year
16%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick response times, and helpful support team members who go above and beyond to resolve issues. Users appreciate the functionality of the app in boosting sales and offering free gifts with purchase. However, negative feedback revolves around issues with inconsistent performance, currency differentiation problems, duplicate product listings, and difficulties in installation and setup. Some users also mentioned concerns about the app not working as expected and causing confusion for customers.
Highlights
Review RSS Feed
All reviews
Nov. 28, 2023
Nice in theory, but it works inconsistently. For our Black Friday offer (free gift for a specific order threshold), it granted free gifts to orders that didn't at all meet the set order threshold. Don't recommend this app, I'm sure there are much better options out there that work properly.
Aug. 8, 2023
Jeff killed it! I had a quirky issue after doing some theme modifications to my store and Jeff popped in and fixed it and pushed it live for me all while I was on the road just checking in on email. The GWP function is a life safer. Customer Service is thorough, fast and complete. Highly recommend.
July 29, 2022
This app duplicates the product you want to make free and then adds it LIVE to your website! Customers can add the product at $0.00 and checkout without hitting the sales motivator threshold. It also displays an incredibly unprofessional looking message in the duplicated product description about how it should not be deleted and is a hidden motivator product - again all live for customers to search for and view on our site. If you hide the free product then the free gift malfunctions and will not be added even to qualifying orders. Very bad user experience for us and our customers. Will be uninstalling and looking for a free gift app elsewhere.
Nov. 24, 2021
I used this app to gift our customers a free gift card when they hit a certain order value. Two major flaws I encountered with this app: 1) My store is in USD but we do get Canadian customers who checkout in CAD. I set the goal to be USD1000 in order to receive the gift card. However, the app does not differentiate currencies so it issued my Canadian customers the free gift when it hit CAD1000 in order value. For those who are familiar with USD to CAD conversion, CAD1000 is worth like not even USD800 so I lost out on my promotion :( 2) I have 3 different goal levels and the customer is only supposed to receive 1 gift, whichever closest goal is met. The app ended up issuing my customer multiple gifts for EACH goal they achieved. The app's support page specifically mentions that they can do tiered goals but this does not appear to be the case. I've reached out to support 3 days ago and the problem still has not been resolved. So right now, I have to send my customer an email apologizing for the multiple gift offers and that I have to remove the extra gift. I wish this app was better built. I use other Bold products and trusted them. This was a rather disappointing experience.
Thank you for your honest feedback. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Sales Motivator going forward.
April 8, 2021
The app is nice as long it is working. So far the created goal has stopped prematurely every time we created a new onel. We have contacted Bold several times but no one there seems to care enough to fix the issue.
We apologize for any inconvenience this issue has caused you. Terribly sorry for any missed correspondence, we truly care about resolving the issues you are experiencing and to be sure that you are happy. We really appreciate the feedback thank you.
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