Shinesty review for SC Sales Motivator

Dec. 1, 2015

If I could give this app zero stars I would. We wanted to run a promotion that would give specific free gifts to customers when they reached various thresholds of cart value. Pretty simple use case. The app only actually added the free gifts to the cart accurately 1/4 of the time. 75% error rate is an absurd and outrageous failure from an application that is built for this specific use case. I don't know what the cause of the error is, I suspect that it has something to do with Bold's app/connection to Shopify being slow, but regardless it's unacceptable. This app creates an insane amount of operational headaches that we are now having to spend all day dealing with. Don't sell an app if it can't do what it is advertised to do. It's unrealistic to expect a customer to wait 5-10 seconds between getting to the cart page and clicking checkout. This is not the first problem we've had with Bold Apps. If you are a store of any scale I would strongly, strongly suggest staying away from this application. It's completely incompetent.