Sauipe review for Theme Updater & Backups | OOTS
Oct. 6, 2023
ADDITION 10/6/23: I am upping this to 4 stars. It is still very odd that the app messed up section on my page. HOWEVER, I did contact Out of The Sandbox and they replied very quickly and they fixed it! The reason I wrote the review is because last time I contacted them it took days for them to get back to me. So I wanted to make sure this was handled quickly. This time they really replied quickly, within 24 hours, and fixed the issue the same day or next (I think we are on different time zones). Thank you ORIGINAL REVIEW: Quite frustrating. Basic elements on my website get changed randomly and I have to go back and update tot he way we had it originally. I am referring to colors, fonts, banner message, our logo gets lost, it's really bad. Especially since we pay $9/month for the pro version. I am NOT talking about custom code, that I know already you guys don't move over, but the basics? Colors? Fonts? Really bad.
Hi Sauipe team! It looks like you submitted this review before reaching out to our support team, but I am happy that we were able to get this issue sorted out for you, and that our support team was able to resolve the issue that was causing these settings from not transferring over in your Flex theme update. We do our best to make sure that bugs do not interfere with the updating process, but if you have any questions, please be sure to reach out to our support team directly so we can help get you the support you need as soon as possible! All the best, Out of the Sandbox
Shopify premium theme updates and online store data backups