Murano Vintage CPH review for Theme Updater & Backups | OOTS

Oct. 9, 2024

Update to answer: For those who read the response: This in every way incorrect. Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us. Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support. After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over. What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors. I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker. I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%! As soon as possible we will migrate to a different theme by a different developer. If I could I would give 0 starts!