Cocofina - The Coconut Experts review for Theme Updater & Backups | OOTS
Dec. 19, 2018
Out of the sand box started with good intentions and it used to offer sterling customer service but all they are now too big for their boots, its very sad since we have used the theme for a while now, I would not buy anything from them again and would not recommend them either!
Hi Cocofina! We’re now able to respond to App reviews so we wanted to take this chance you reach out to you! So sorry to hear that you’ve become unhappy with our customer service. Our Project Manager had reached out to you in December to help clear up the previous support interaction - hopefully, this helped clarify the outstanding issue. If there are any other questions we can help out with, feel free to get in touch with us here: https://help.outofthesandbox.com/hc/en-us/requests/new. We’d love to help out and do what we can to turn this experience around!
Shopify premium theme updates and online store data backups