operaistanbul review for Theme Updater & Backups | OOTS
July 15, 2019
We are in the Shopify ecosystem for the last 4 years now and I dont remember any company that is more unhelpful than Out of the Sandbox. Both technically and from a business point of view for the following reasons (we have purchased two themes from them and this app ) 1. In 95% of all the questions or help requests you raise, they simply tell you what you ask is out of their scope and you should go and hire a shopify expert on your behalf. Even though these are within the main scope of the themes or are really as simple as sharing two lines of code with you, they turn their backs and deny you. For this reason, we have shifted to another theme provider which we are really happy with as they are at least listening and seem to care. 2. Their so called "theme updater" does not do a good job, leaving you with lines and lines of code intact and not transfered to the new theme. What is the point in buying an app that is supposed to make the update process automatic if it requires you to adjust 14 different snippets of code manually? It does not work, thats it 3. Within 20 mins of buying the app and realizing that it is not doing what it is claimed to do, we removed it and asked for a refund. Same day in 20 mins !! This is the response we get: "Please keep in mind that updating the Theme Updater App to the Pro Plan does not guarantee that customizations will be carried forward. Unfortunately, all subscription charges are final and non-refundable, therefore, we're unable to provide you with a refund for your subscription." There are tons of sensible vendors out there to choose from, do your self a favor and stay clear of this OUT OF THE SANDBOX company both for their themes and so called updater.
Hello Operaistanbul, We're sorry to hear about your frustrations with the Theme Updater app. We've developed this app to provide merchants with an easier way of updating their themes without needing to download a new theme file and reapply all of your theme editor customizations. The TUA will carry over your theme editor settings and content, provided you are updating from a theme version that is already using Shopify's newer "Sections" theme editor. When you select the "Preserve theme file customizations" our app will attempt to copy over any custom/third-party code in the theme files. However, if carrying over the custom code to the new theme will cause a conflict with the new theme code, the custom code will not be automatically applied, and a report is created to let you know which custom code needs attention. The Theme Updater is presently a free app, with a Pro Plan available for a monthly fee. While we're unable to refund Shopify subscription charges, first time subscribers are eligible for a 30-day trial of the Pro Plan. As long as the subscription is cancelled inside that 30-day trial you will not be charged for the initial subscription fee. Please feel free to reach out to us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new for any additional questions about the Theme Updater app, the Pro Plan or any other theme questions in general.
Shopify premium theme updates and online store data backups