You Madu review for Theme Updater & Backups | OOTS

Their Turbo theme has a huge bug that sometimes causes the Add to Cart button not to display at all on product pages (talk about a conversion killer). I brought this to the attention of the support team 4 months ago. They wouldn't believe it was their theme, and just kept telling me it must be cause by an app I am using or customisations I did. After about 20 emails the finally believed me (after I found out the bug is even present on their demo stores) and I was told it would be fixed in an update. Now 4 months later the bug is still there and the customer support as unhelpful as before. I expected a lot more from the most expensive Shopify theme around and have received (much) better support from free Shopify apps than what I've received from OOTSB. So here I am still waiting for their Theme Updater to tell me there's an update and hoping this time the bug will be fixed. Besides all this, premium support means waiting 5 working days for an answer it seems....