MissieMay review for Theme Updater & Backups | OOTS
Sept. 19, 2019
We run three stores using the Turbo Theme from Out of the Sandbox - and are just about to launch our fourth. The theme was chosen to a large extent because of this app to update our themes. Now, the developer wants to charge an extra $108 per store, per year - meaning they expect us to pay $432 per year just to update a few lines of code once a year. This is a perfect example of how to trap your clients and then blackmail them. Obviously, we are changing themes now for store number four, and then slowly changing the other themes over the coming twelve months. The irony is that BECAUSE they now charge for this app, there is no benefit to staying with Out of the Sandbox for any of their themes. Considering the high costs of their themes, this is slightly mercenary move by Out of the Sandbox, and would appear contrary to their stated aims of helping store owners. If this is how a business is managed, and based on 20 years of ecommerce, I would recommend not using the themes or apps of Out of the Sandbox.
Hello MissieMay, Thanks for sending this along, we appreciate your input on the upcoming changes - we're happy to hear you've used Turbo for multiple stores, but regret to hear the upcoming changes have come across this way. Rest assured, updated theme files will continue to be FREE, so you can continue to take advantage of improvements we're making to the theme for all your shops. We understand that updating a Shopify theme by uploading the updated version and reconfiguring the settings can be time consuming, so we have worked to develop and maintain this tool to make this process easier and faster. While using the Theme Updater App is the preferred method to update a theme for many of our merchants, we do not intend to trap you into using the app if you do not value it. You will not be signed up for a subscription automatically without opting-in. We sincerely hope you continue to use the Turbo theme for your three shops, and consider it for the fourth. Turbo's performance features and robust set of theme settings/features are not found in many other themes, and while we know the change in price isn't well-received, the Theme Updater App provides a unique method to speed up the updating process, which is otherwise conducted manually for any other Shopify theme (other than Out of the Sandbox and Pixel Union themes). We want to continue to offer you this value, along with exclusive perks we've added to the app, and we hope you'll consider one of our flexible subscription options. Best regards, -The Out of the Sandbox Team
Shopify premium theme updates and online store data backups