Bella Lino Linens review for Theme Updater & Backups | OOTS

Oct. 1, 2019

I did a lot of research and selected OTSB for our theme choice. Never had an issue, questions were answered timely, and no problem with previous updates. I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. Even on the product pages the options are all out of order! I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.. The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem. What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify! We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT??? No thank you!!! I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update. We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of! I would advise anyone considering an OTSB theme to hold off. I am happy to provide a previous positive review AFTER this has fixed! UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. This is opposite of what OTSB suggests on their site. We did work with the options app and they have been very very helpful. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. The majority of Shopify users are not web developers, coders etc. . Most purchase a theme so as not to have build a site theme from scratch (note: a big selling point on the themes is you can customize it however you want), which is why we switched to Shopify/OTSB..It was our expectation that this would resolve the Wordpress issues of a current site, however at least Wordpress always gives you a heads up on major updates. We are continuing with it for now as we have quite a bit of time and money invested, but we are wiser to the communication and limitations we experienced and hope that OTSB sees all these reviews and will give their fellow business owners and customers a better experience in the future as promised on their sales pages.