spellhound review for Theme Updater & Backups | OOTS

1 / 5

Dec. 13, 2019

1 star not only for the app - but the shady practices of this company. We have all paid hundreds of dollars for your themes and now you expect us to subscribe to an app to update - these updates should be free and easy - they are mostly to fix bugs - I don't see why we should foot the bill for bugs that NEED fixing.

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hey there Spellhound team, We just wanted to follow-up here to hopefully clear up any sort of confusion and also to lend a hand if there was anything else we could help with. First and foremost, it’s worth noting that you do not need the app to update your theme. We will continue to offer free lifetime support and updates, however, there is a caveat to the updating process should you choose to do so via the app itself. You have one year included for free with the Theme Updater App, however, after that, you'd need to subscribe to a Basic or Pro plan (which ranges from $9/month for Basic and $14/month for the Pro plan) in order to use the app. This doesn't mean that you can't update your theme however! You can still update the theme by downloading the latest theme file from your order and uploading the file that way, and then manually reconfiguring the theme - this is how all other Shopify themes are updated currently. The app itself is an optional method to updating your theme which can speed up the process, and the Pro plan also provides you with additional features such as priority support! Hopefully that helps clear up any confusion, and please feel free to send us an email should anything come up! Sincerely, The Out of the Sandbox team.

Theme Updater & Backups | OOTS for Shopify
Theme Updater & Backups | OOTS
3.9 star
293 reviews

Shopify premium theme updates and online store data backups

Shopify App Store