Intuitive Code review for Theme Updater & Backups | OOTS

Hello there Intuitive Code team, Thank you for taking the time to provide your feedback and sorry to hear you were having issues getting in touch with us. We are dealing with a fairly high volume of support queries so our response time is currently longer than we’d like, so your feedback is certainly understandable. It does look as though you’re using the Pro plan version of our app, so you do have access to priority support. It appears your emails weren’t sent in via the Updater App which is likely why they weren’t received as ‘high priority’. I realize this current method for accessing priority support isn’t ideal, but I’m happy to say we’re working on updating it so that any correspondence you send will be sorted based on your email address. If your email is linked to the Pro plan, it would then automatically come into our high priority queue which would allow us to reply much quicker to any questions you have. I’ve gone ahead and sent along a separate email as well to address any concerns and issues you were having, so please feel free to reply there with any other questions or concerns you may have. Thanks again for your feedback. All the best.