stubble + 'stache review for Theme Updater & Backups | OOTS
June 3, 2022
Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! /// Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).
Hi stubble + 'stache team! Thank you for reaching out to us! It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team! Not to worry, we have reached out to you again via email, and look forward to resolving this with you! All the best, Out of the Sandbox
Shopify premium theme updates and online store data backups