ThisNew Product Personalizer
Print on demand fulfilment & worldwide dropshipping provider.
Rating
1.4
feedback
9
chart
#9,759
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
33%
-
More than a year
33%
Reviews Summary
The reviews for ThisNew.com are mixed, with both positive and negative feedback from customers. On the positive side, users appreciate the easy setup and intuitive interface of the app, making it suitable for sellers of all levels. Additionally, some customers praise the fantastic customer service provided by ThisNew.com, as well as the variety of products and options available for customization. However, on the negative side, there are consistent complaints about slow shipping times, delayed orders, and poor customer service. Some users have reported issues with getting responses from support, items not being shipped for extended periods, and difficulties with order syncing. Overall, while the app offers a nice interface and good product selection, the issues with shipping and customer service seem to be major pain points for users.
Highlights
Review RSS Feed
All reviews
Jan. 30, 2026
Horrible customer service, I've used this brand for 5 years and it got to the point where I cant even access the website anymore and no customer service help
Nov. 17, 2025
Mentally backward customer service, I’ve been trying for over a year just to change my email with no success. The shipping is very slow; it says it will arrive within 15 days but it takes more than 20 days. Despite the app’s nice interface, the service is garbage.
June 18, 2025
Not good. VERY slow to get product through production and consistently overdue on shipping. Customer service is awful, takes days to get back to you if at all and never of any help. I still have an order that is "stuck" in customs after 2 months and I have asked for a refund and they just tell me logistics is working on it. Stay far away from this company!
Oct. 27, 2024
Terrible Experience I have had an awful experience with ThisNew.com. My orders have been delayed for way too long – it’s been over 20 days, and I am still waiting for my products to be shipped. This is completely unacceptable! My clients are furious because they want their products, and all I've received are excuses. To make things worse, I’ve requested refunds, but they flat-out refused to return my money. It’s clear they don’t care about their customers or their business. Save yourself the headache and stay away from ThisNew.com. I won’t be doing business with them again! Please let us know how you’d like to proceed, and thank you for your understanding and patience.
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