ThisNew Product Personalizer for Shopify

ThisNew Product Personalizer

Print on demand fulfilment & worldwide dropshipping provider.

Developer

Rating

3.2

feedback

35

Reviews

chart

#1,305

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    11%
  • Less than a year
    57%
  • More than a year
    29%

Reviews Summary

The reviews for this Shopify App are quite polarized, with some users expressing extreme dissatisfaction while others are highly satisfied with the app. Negative reviews highlight issues such as late shipments, misprints, damaged products, lack of customer support, and unresponsiveness from the company. Users have reported delays in order fulfillment, poor communication, and difficulties in resolving payment issues. On the other hand, positive reviews praise the app for its quality products, excellent customer service, ease of use, and variety of customizable options. Customers appreciate the vibrant print quality, comfort of the products, and the platform's intuitive interface. Some users have mentioned significant improvements in customer service and shipping times over time.

Highlights

Quality products and vibrant print
Customer service and communication
Ease of use and intuitive interface
Shipping times and order fulfillment
Variety of customizable options

Rating Breakdown

  • 5
    69% (24 ratings)
  • 4
    6% (2 ratings)
  • 3
    3% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    23% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 10, 2024

Stick with someone else. I have sent dozens of emails for support. Items not shipped for over a month. No reply, orders not syncing correctly. Just awful.

Store

Ambrie

Using app

About 1 month

Total reviews

2

Average rating

3.0

1 / 5 Share

Dec. 1, 2023

Honestly, this is the worst print on demand company we've worked with in our 4 year career in the Print On Demand industry. We've fulfilled over 17.000 orders with multiple factories ranging from Printify to ThisNew. Each factory has their flaws but ThisNew tops them all. Let me summarise: 1. The highest % of late shipments 2. The highest % of misprints, damaged products and shipping the wrong products 3. They DO NOT own up to their mistakes and always make excuses that "it's normal" and offer a $1 coupon for a $40 product that arrived damaged or with a misprint 4. This last one I've led slide for a while but I am 99% convinced that there's a leak in a their system or employees are stealing designs and selling them on AliExpress, I wouldn't trust them with my bestselling designs... Mistakes and Errors can happen, I'm normally an understanding person but when 1 in 10 products arrive with problems and the company never offers a resolution, that's just plain BAD BUSINESS.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

1 / 5 Share

Dec. 14, 2023

after reading a lot of negative reviews decided still to try them, made some sample order hope it will arrive as described, reached customer support for some questions and concerns that i have, 2-3 day ago from writing this review its seem like nobody there, writhed in site chat and email. just keep in mind when you making and order inside there platform its like your gambling, such a shame they really got some good products and imagination service. will update this review in case something will changes/

Using app

2 months

Total reviews

8

Average rating

3.5

1 / 5 Share

July 31, 2023

A Disappointing Experience with THISNEW's Print on Demand Services. I have been a customer of THISNEW for over two years and have, until recently, been quite satisfied with their product selection and Print on Demand (POD) services. However, a recent incident involving a delay in order fulfillment has not only caused significant disruption to my business, but has also revealed an unsettling lack of customer service, accountability, and efficiency within THISNEW. Earlier this year, I designated THISNEW as my main supplier for POD items, mainly due to their extensive product range which simplified the sourcing and design process for my apparel line. Unfortunately, financial constraints made it difficult for me to order samples of my new designs. However, I managed to place a sample order in May 2023, with high hopes of showcasing my new line to potential customers and retailers. Fast forward to August 2023, three months later, and I'm still awaiting my order. This delay has been incredibly frustrating and has caused a detrimental loss of momentum for my business. The root cause appears to be a payment issue. I made my payment through PayPal, and although it was confirmed that THISNEW received the payment in their bank account by June, my order continued to show up as unpaid on their end. Over the course of several weeks, I attempted to resolve this issue, contacting THISNEW multiple times through their chat window, only to be met with silence. Finally, in mid-July, I received confirmation from a chat representative named "Cassie" that they had, indeed, received my payment. Instead of an apology or any form of compensation for the delay and confusion, I received a casual message stating they would now be processing my order. The lack of accountability, dismissive attitude, and nonchalant handling of this situation left me feeling both infuriated and powerless. When I communicated to them how their negligence had cost me potential sales and business growth, they failed to acknowledge the impact of their actions. Today, I find myself in a disappointing position, having to start from scratch, seeking a new supplier who can offer a similar selection. Running an eCommerce business is challenging enough without having to deal with such setbacks. To anyone considering using THISNEW's POD services, please be aware of my experience. I believed I was partnering with a reliable and efficient company, but their recent actions, or lack thereof, have shown a clear lack of respect for their customers and their businesses. Ultimately, THISNEW's unapologetic handling of my situation resulted in a damaging setback for my business and an absolute waste of my time and resources.

Using app

Over 2 years

Total reviews

4

Average rating

3.8

5 / 5 Share

June 29, 2023

I recently received a custom-printed blanket from this supplier, and it's become my new favorite possession! The print quality is exceptional, capturing every detail of the design with utmost clarity. The colors are vibrant and long-lasting, even after multiple washes. It's not just a blanket; it's a work of art that adds a personal touch to my living space.

Using app

8 months

Total reviews

1

Average rating

5.0

All reviews

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