ThisNew Product Personalizer

Nov. 17, 2025

Mentally backward customer service, I’ve been trying for over a year just to change my email with no success. The shipping is very slow; it says it will arrive within 15 days but it takes more than 20 days. Despite the app’s nice interface, the service is garbage.

June 18, 2025

Not good. VERY slow to get product through production and consistently overdue on shipping. Customer service is awful, takes days to get back to you if at all and never of any help. I still have an order that is "stuck" in customs after 2 months and I have asked for a refund and they just tell me logistics is working on it. Stay far away from this company!

Oct. 27, 2024

Terrible Experience I have had an awful experience with ThisNew.com. My orders have been delayed for way too long – it’s been over 20 days, and I am still waiting for my products to be shipped. This is completely unacceptable! My clients are furious because they want their products, and all I've received are excuses. To make things worse, I’ve requested refunds, but they flat-out refused to return my money. It’s clear they don’t care about their customers or their business. Save yourself the headache and stay away from ThisNew.com. I won’t be doing business with them again! Please let us know how you’d like to proceed, and thank you for your understanding and patience.

March 10, 2024

Stick with someone else. I have sent dozens of emails for support. Items not shipped for over a month. No reply, orders not syncing correctly. Just awful.

April 21, 2023

Thisnew is easy to set up and it has an intuitive interface, making it perfect for both beginners and experienced sellers.

July 25, 2022

Easy to use and great integration with the Shopify app. Great experiences and highly recommended to anyone who wants to start POD.

Dec. 11, 2020

I had the same experience with the spam emails. There is no unsubscribe. It's filling up my inbox. Not cool. Bad signal.

Nov. 10, 2020

Fantastic customer service, plenty of products and options to choose from to put my art on! definitely recommend ThisNew!

Sept. 20, 2020

ThisNew is FANTASTIC! There are several things I look for with a print-on-demand vendor. 1) Good Products 2) Timely Delivery 3) Great Communication ThisNew does all three. Yes, they are in China, but their delivers times have been very accurate to the United States, Canada and Europe. Yes, I need to stay up late to speak with them, but they respond quickly on WhatsApp, and answer all of my questions. Their products are very good quality, and I plan on expanding my SKUs with them.