ThisNew Product Personalizer

March 10, 2024

Stick with someone else. I have sent dozens of emails for support. Items not shipped for over a month. No reply, orders not syncing correctly. Just awful.

Dec. 1, 2023

Honestly, this is the worst print on demand company we've worked with in our 4 year career in the Print On Demand industry. We've fulfilled over 17.000 orders with multiple factories ranging from Printify to ThisNew. Each factory has their flaws but ThisNew tops them all. Let me summarise: 1. The highest % of late shipments 2. The highest % of misprints, damaged products and shipping the wrong products 3. They DO NOT own up to their mistakes and always make excuses that "it's normal" and offer a $1 coupon for a $40 product that arrived damaged or with a misprint 4. This last one I've led slide for a while but I am 99% convinced that there's a leak in a their system or employees are stealing designs and selling them on AliExpress, I wouldn't trust them with my bestselling designs... Mistakes and Errors can happen, I'm normally an understanding person but when 1 in 10 products arrive with problems and the company never offers a resolution, that's just plain BAD BUSINESS.

Dec. 14, 2023

after reading a lot of negative reviews decided still to try them, made some sample order hope it will arrive as described, reached customer support for some questions and concerns that i have, 2-3 day ago from writing this review its seem like nobody there, writhed in site chat and email. just keep in mind when you making and order inside there platform its like your gambling, such a shame they really got some good products and imagination service. will update this review in case something will changes/

July 31, 2023

A Disappointing Experience with THISNEW's Print on Demand Services. I have been a customer of THISNEW for over two years and have, until recently, been quite satisfied with their product selection and Print on Demand (POD) services. However, a recent incident involving a delay in order fulfillment has not only caused significant disruption to my business, but has also revealed an unsettling lack of customer service, accountability, and efficiency within THISNEW. Earlier this year, I designated THISNEW as my main supplier for POD items, mainly due to their extensive product range which simplified the sourcing and design process for my apparel line. Unfortunately, financial constraints made it difficult for me to order samples of my new designs. However, I managed to place a sample order in May 2023, with high hopes of showcasing my new line to potential customers and retailers. Fast forward to August 2023, three months later, and I'm still awaiting my order. This delay has been incredibly frustrating and has caused a detrimental loss of momentum for my business. The root cause appears to be a payment issue. I made my payment through PayPal, and although it was confirmed that THISNEW received the payment in their bank account by June, my order continued to show up as unpaid on their end. Over the course of several weeks, I attempted to resolve this issue, contacting THISNEW multiple times through their chat window, only to be met with silence. Finally, in mid-July, I received confirmation from a chat representative named "Cassie" that they had, indeed, received my payment. Instead of an apology or any form of compensation for the delay and confusion, I received a casual message stating they would now be processing my order. The lack of accountability, dismissive attitude, and nonchalant handling of this situation left me feeling both infuriated and powerless. When I communicated to them how their negligence had cost me potential sales and business growth, they failed to acknowledge the impact of their actions. Today, I find myself in a disappointing position, having to start from scratch, seeking a new supplier who can offer a similar selection. Running an eCommerce business is challenging enough without having to deal with such setbacks. To anyone considering using THISNEW's POD services, please be aware of my experience. I believed I was partnering with a reliable and efficient company, but their recent actions, or lack thereof, have shown a clear lack of respect for their customers and their businesses. Ultimately, THISNEW's unapologetic handling of my situation resulted in a damaging setback for my business and an absolute waste of my time and resources.

June 29, 2023

I recently received a custom-printed blanket from this supplier, and it's become my new favorite possession! The print quality is exceptional, capturing every detail of the design with utmost clarity. The colors are vibrant and long-lasting, even after multiple washes. It's not just a blanket; it's a work of art that adds a personal touch to my living space.

June 26, 2023

The new jogging pants from Thisnew are truly impressive! Their breathability and comfort are unmatched. Whether it's a long run or intense exercise, I can feel the airflow between the pants and my skin, keeping me cool and comfortable throughout. Additionally, the fabric is incredibly soft, providing a pleasant touch. The design I created is vividly visible, whether it's geometric patterns or vibrant colors, they are clearly showcased on the pants, which is truly remarkable.

June 19, 2023

I am satisfied with the personalization of this customized mug. I can choose the design, font, and color on the mug according to my preferences, making it truly match my personal style. Every time I look at the mug with my name or a unique pattern engraved on it, I feel a sense of pride and belonging that is exclusively mine.

April 21, 2023

Thisnew is easy to set up and it has an intuitive interface, making it perfect for both beginners and experienced sellers.

April 18, 2023

I just want to say since writing this original message, customer service has improved drastically as have shipping times. I solved the problem with not being able to upload my design images by either clearing my cache or trying a different browser. I was using Brave browser and have since switched back to Firefox and have had no problems. I have always been extremely pleased with the quality of the items I'm getting from them and I would recommend giving them a try. They have some unique items that sell well that I can't find on any other site. Original ---- Customer service takes forever and most of the items I've worked with before, won't let me save my designs now. Not a word from customer service and it's been over a week. It was working fine until about a week ago, not sure what's going on.

July 25, 2022

Easy to use and great integration with the Shopify app. Great experiences and highly recommended to anyone who wants to start POD.

Aug. 9, 2021

Newbie in print on demand, but they have Excellent Customer Service and Good quality. Thank you, Sissie!

Dec. 11, 2020

I had the same experience with the spam emails. There is no unsubscribe. It's filling up my inbox. Not cool. Bad signal.

Dec. 10, 2020

We tried the app a while back and found it was very unintuitive for our needs (we do personalization). Now we keep getting spam emails from them - we've asked on multiple occasions to please stop emailing us. Every email comes from a different address, so we are unable to block them. If you don't like typical Chinese spam emails, stay away from this app!

Nov. 10, 2020

Excellent customer service. Good price and have lots of product options. Apps also quite easy to use!

Nov. 10, 2020

Fantastic customer service, plenty of products and options to choose from to put my art on! definitely recommend ThisNew!

Oct. 21, 2020

Excellent quality masks. They take a little longer to arrive but are worth the wait. I have ordered nearly 800 masks from ThisNew and have never had a printing error! They have excellent customer support and my account representative, Lois, is always very helpful!

Oct. 20, 2020

Cheaper items to sell in most categories, seamless integration and helpful patient support staff. Has worked well for me so far.

Nov. 18, 2020

Llevo poco con la aplicación pero ya hice un pedido y todo correcto y de calidad buena (podría ser mejor pero los precios están bien). Ya la he probado y la comunicación es buena. La recomiendo mucho. Cada vez incluyen más productos y hacen descuentos por pedido.

Oct. 10, 2020

I can't fault ThisNew, their prices are good, their customer service is quick and responsive (especially via WhatsApp) and they offer good quality, their hooded blankets and canvas are great. Also their Etsy integration is very helpful for me

Oct. 8, 2020

If there is a negative star I will give negative star. The items coming not as described. It is dishonest thing. And very hard to get return or refund. I will contact my credit card company.