Rating
4.7
feedback
25
chart
#8,257
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
40%
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Less than a year
56%
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More than a year
0%
Reviews Summary
The Ticket Spot app has received mostly positive reviews from users. Customers appreciate the app's functionality, ease of use, and seamless integration with Shopify. The customer service, particularly from Chris, is highly praised for being responsive, knowledgeable, and going above and beyond to assist users. Users also highlight the app's ability to sell tickets online, scan and redeem tickets at events, and integrate with Shopify POS for onsite ticket sales. However, there are a few negative reviews mentioning issues with support, such as slow response times and problems with specific features like the SMS system not working.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 7, 2025
Works quite well, just (non existant ) terrible support, and overall capacity feature does not work as mentioned.
Jan. 6, 2025
Great app works well and looks great. Integration with Shopify is clean. Best part is their technical customer service is 10/10. Most responsive Ive seen in years and a godsend for when you are running a big event and have a "hiccup".
Dec. 27, 2024
The functionality met our needs and the event was served well by the App. Ticket Spot allowed us to sell tickets online for a multi-day experience and then scan and redeem the tickets at the event removing them from inventory. In addition to being fully integrated with Shopify for Shopify Payments, we were able to use Shopify POS for selling tickets onsite at the event as well. Regarding the scale - we were able to sell over 30,000 online tickets and another several thousand at POS. Customer Service - Chris was stellar to work with and have great recommendations and options on how to handle some requirements such as complimentary tickets for volunteers and key customers. Those functioned great in Ticket Spot. Chris was highly responsive to our questions and requests. Reporting was excellent. We look forward to Ticket Spot being our online ticketing solution for the future. We reviewed and demonstrated other solutions and hands down Ticket Spot was the best decision. I highly recommend you giving Chris and Ticket Spot full consideration for your ticking needs and integration with Shopify Payments
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