Nervila UK review for Omega ‑ Pixels & Events API
Sept. 23, 2023
DO NOT INSTALL FOR TIKTOK** This app is overreporting my sales, for example I've got 1 Complete Payment but in Ads Manager it showed 7 Complete Payments! NOTE* I've NEVER ever had reporting issues this big with TikTok Sales Channel app. Although support keep telling me to enable API and it will fix it, they were delusional since API was turned ON and connected via code. Notes for Omega Pixel -> Should you attempt to remove this review, I will pursue additional measures to substantiate my concerns regarding this application's quality since I've got proof of Ads manager and Chat transcripts to back up these claims.
Hi there, Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention. We are sorry to hear you had such a frustrating experience with the Tiktok Ad manager resulted in overreporting, that's not what we like to hear. I've shared your review with our dev team, and we are having a technical support agent to contact and check specifically your case. Please check your email and let us have another chance to support you in detecting this issue. Your satisfaction is our priority and we would love to make it right with this situation. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at [email protected] Thank you, Kaylee, Leader of the Omega Customer Support team
