Omega for your TikTok pixel
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Amazing customer support went quickly to the worst. This app is seriously buggy and most features require their dev team to debug first. There is no smooth set up. I spent all Thursday with their support and dev team to set up. Eventually all was said to be working. Hurray. Until Friday morning when just about every aspect of tracking was broken. The problem was, that on Friday morning, while already having campaigns running, I was told their dev team is off for the weekend until Monday. 24/7 customer support really means someone to sweet talk you while the dev team has a 3 days weekend instead of fixing seriously buggy app.
Hello, I’m deeply sorry for the frustration and inconvenience you’ve experienced. If I were in your position, I’d feel the same way, this is not the level of service we strive to provide, and I take full responsibility for letting you down. I’ve just learned that you wanted to escalate this to a manager, and I regret that our team didn’t prioritize this sooner. Moving forward, I’ll immediately revise our support protocols to ensure urgent issues like yours are escalated instantly. I completely understand if trust is shaken, but I hope you’ll allow us to make this right. I also reached out to you for better support. I look forward to hearing from you. Thank you for giving us a chance to regain your trust. Sincerely, Kaylee
good app, good support.
Thank you for your feedback! 😊 We're glad you're enjoying TikShop: Omega Pixel & Catalog and our support! 🚀 If you ever need anything, we're here to help. Happy advertising! 📈🎉
For the longest time, I was struggling to connect my Shopify pixel to TikTok Ads and unfortunately, doing it automatically wasn't an option, as our e-commerce is based outside of the supported countries. The TikShop app by Omega made the process incredibly easy and I was done in minutes! Honestly, it saved me a ton of time and stress from trying to figure out the proper way to connect the two platforms. In addition, the customer support was amazing! Niel was super kind and helpful and made sure that everything was up and running efficiently and quickly.
Wow! 🤩 We're so happy to hear that TikShop: Omega Pixel & Catalog made connecting your Shopify pixel to TikTok Ads a breeze! 🚀 Saving you time and stress is exactly what we aim for! 🎯 Huge shoutout to Niel for providing top-notch support—I'll make sure he gets your kind words! 😊 If you ever need anything else, we're always here to help. Happy advertising! 📈🎉
They supported me very enthusiastically in the installation part, should use
Thank you so much for your awesome review! 😊 We're thrilled that our team could support you so enthusiastically during the installation of TikShop: Omega Pixel & Catalog app. Your recommendation means a lot to us, and if you ever need further assistance, we're always here to help.
Fast and helpful assistance! Thank you Neil!
We're so glad you received fast and helpful assistance with TikShop: Omega Pixel & Catalog! And a special thanks to Neil for his great support! 😊🚀
Excellent Support and very fast in setting up.
We're thrilled you experienced excellent and fast setup support with TikShop: Omega Pixel & Catalog! 😊 Thanks for the great feedback! 👍🚀
Excellent Customer Support!
Thank you for your feedback! We're thrilled to hear that you had a great experience with our customer support team. If you need further assistance, feel free to reach out! 😊
They have great support! I Recommend! Thanks to @Sophia
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our support team🙌 If you need anything else, feel free to reach out. 👍❤️
The app is amazing if you want to run 2 products on TikTok. The setup can be a bit technical but the support team truly stands out. They patiently walked me through every step, making sure I understood how everything worked. Their quick responsiveness and detailed guidance made the whole process much smoother than I expected.
Thank you for your wonderful review! 🌟 We're delighted to hear that you find the TikShop: Feed & Omega Pixel app amazing for running your products on TikTok. It's great to know that our support team was able to guide you through the setup process patiently and effectively. If you have any more questions or need further assistance, feel free to reach out! 😊
Great app and excellent support! Niel was extremely helpful and quickly fixed an issue I was having with my pixel setup. Highly recommend the app and their support team!
Thank you for your fantastic feedback! We're delighted that Niel was able to quickly resolve your pixel setup issue. It's great to hear that you're enjoying the app and found our support team excellent. We appreciate your recommendation and will continue to provide top-notch service. If you need any further assistance, we're always here to help! 🌟👍
Staff is very responsive and cooperative upon every request. They respond promptly and solve the issue and app is working very nice
Thank you for your wonderful feedback! 😊 We're thrilled to hear that the TikShop: Feed & Omega Pixel app is working well for you and that our staff has been responsive and cooperative with your requests. 🌟 If you ever need anything else, we're always here to help! 💬🚀
The app work as expected, support team was very useful and the response time was very fast. If you need to setup more than once pixel this app is the best option.
Thank you for your great review! 🌟 We're so glad to hear that the TikShop: Feed & Omega Pixel app is working as expected and that our support team was helpful with a super-fast response time! 🚀 If you need to set up multiple pixels, we're happy to be your top choice! 😊 Let us know if you need anything else! 💬✨
Thank you for the 4 stars! ⭐⭐⭐⭐ We're glad you're enjoying the TikShop: Feed & Omega Pixel app! If you have any feedback or need assistance, please let us know—we're here to help! 😊🚀
it was great experience and you have great customer support
Thank you for your kind words! 😊 We’re thrilled to hear that you had a great experience with the Omega ‑ Pixels & TikShop Sync app and that our customer support met your expectations. 🌟 If you need any more help, we’re always here for you! 🙌
The support is super! We are going to test the app now but I'm sure it should be fine with the support behind it!
Thank you for the great feedback! 😊 We're glad to hear that you found the support for the Omega ‑ Pixels & TikShop Sync app super helpful. We're confident you'll have a positive experience with the app. If you need any assistance while testing, feel free to reach out. Happy testing! 👍
I faced some tracking issues on my side. Tracy from the customer support team did a really good job in guiding me towards the issues i was facing and solved those issues instantly
It sounds like Tracy did an excellent job helping you with the Omega ‑ Pixels & TikShop Sync app! 🌟 She guided you through the tracking issues and solved them instantly! 🚀👍 We're always here to assist—thanks for choosing Omega!
The customer service is very enthusiastic and solves the problem very quickly. Recommended
🌟 Thank you for your feedback! We’re thrilled to hear that you found our customer service enthusiastic and quick to solve your problem. 😊 Your recommendation means a lot to us! If you need any more assistance with our app, we’re always here to help.
CS IS GREAT,24 HOURS SUPPORT
🌟 Thank you for your great feedback! We’re glad to hear that you’re satisfied with the 24-hour support for our app. 😊 If you need any further assistance or have questions, don’t hesitate to reach out. We’re here to help!
I have a very good experience with Omega Pixels! I had a problem with my advertising account and Tracy helped me very well, she provided very good service and was super customer friendly. I give them 5 stars!!!
Thank you so much for your kind words and the 5-star rating! We’re thrilled to hear about your positive experience with Omega Pixels and Tracy's support. We're committed to providing excellent service and ensuring that all your issues are resolved promptly. If you need any further assistance or have more questions, don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to support you!
it was great and very professional .
Thank you for your feedback! We're glad to hear that the Omega ‑ Pixels & Events API app has been great and professional for you. If you have any more questions or need further assistance, feel free to reach out. 😊
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