Lost Tag review for TikTok

Dec. 19, 2023

I don't even know where to begin with the number of issues trying to connect my shopify store to tiktok. This app is wonderful if you want to spend several weeks trying to get integrated only to come out of it with a permanent & automatic TikTok Shop closure due to "Shop Compliance Incorrect Registration Information - Shop Closure". Attaching your EIN paperwork from the IRS apparently is not enough and they offer no proactive support when this will happen to you. I get that it must be this way due to them trying to avoid fraud cases maybe? but it is a rather complicated set up and I am sure I am not the only store that is simply missing some setting somewhere that would be an easy thing to fix with a little assistance. I am sure I could fix this shop violation easily as I am in fact a valid business with the proper paperwork and not a fraudster, but honestly this onboarding experience has taught me that this is not a selling partnership I want to pursue and I will stick to just marketing on TikTok which is an actual good experience. I think its just the shop experience itself to be honest and I also can only imagine the type of issues they had early on where these types of hurdles needed to be put in place.