Waterfront News review for TikTok

Appalling. Am being charged for ads that aren't running and when I try to access support - have tried repeatedly - I'm told I don't have access and need to verify my account. My account was already verified, which is how I was able to pay TikTok money. Continue to be locked out of account, and when I email the address below, I'm told to raise a ticket with support - WHICH I CAN'T AS I'M LOCKED OUT!!! Can someone PLEASE get in touch and assist me.