SAVE ME FROM review for TikTok

Jan. 5, 2021

SMALL BUSINESS - BEWARE! Uninstalling, and highly disappointed as they fraudulently lie about their ad credit for small businesses. We initially downloaded the app as we were emailed about a Small Business Credit for advertising, which took forever to verify our business account as they were not disclosing what documents they needed from us, so we ended up uploading all of our business documents and finally got approved. After doing so, we were emailed to claim our credit which we did, and took us to the Advertising Manager and we assumed that we would be able to use this credit on our ads but was not applied to our account and were charged for the ads we were supposed to get credit for. Upon following up with TikTok Business support, they were stating we needed to claim the credit by 12/15 (not disclosed in the email anywhere, and we did claim it on 12/10), and then closed our ticket with no attempt at resolving. I filed another claim, asking where in the email is this information to be then told that the ad credit is no longer available in my country (US), yet we received an email 01/05 stating that there is another small business ad credit we can apply on the account, which does not disclose an expiration. There is no resolution on their part, they are not looking to help small businesses during these difficult times due to their fraudulent "ad credit"