Define review for TikTok
Aug. 7, 2023
**EDIT**: I am changing my review because I have been able to get things to work. The syncing since fixing the problem has been optimal. Our orders do not go through the app into shopify but I would give a 5 star review if they did. Installed the app at the beginning of December. We mainly sell planners and journals. Three of my products are rejected for belonging to a "banned" industry but I can't find anything about planners and journals being banned. Contacted Tik Tok support and for two months have been trying to figure out how planners and journals are prohibited. Already appealed once, no notification about it, and can't appeal again even though the only thing customer support can tell me is to appeal it. I also put $20 down for the holiday deal but can't advertise our main products....
Thank you for your review, and we're sorry to hear that you're running into issues with your account. This definitely sounds like an error, so we'd like to look into this further. Could you please submit a ticket here so our team can investigate? https://bit.ly/3CpunpO Thanks!