Timo Subscriptions
Make managing subscriptions, recurring payments simple.
Rating
4.6
feedback
44
chart
#11,235
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
2%
-
Less than a month
36%
-
Less than a year
57%
-
More than a year
2%
Reviews Summary
The Timo Subscriptions app has received mostly positive reviews from users. Users appreciate the quick and easy integration with their Shopify store, as well as the unlimited number of subscriptions available in the free plan. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy for merchants to set up and configure their subscription offerings. The app also offers a wide range of features and customization options, allowing merchants to tailor the subscription experience to their specific business needs. Users have also highlighted the exceptional support provided by the Timo Subscriptions team, with prompt and knowledgeable assistance in resolving any issues or answering questions. However, there have been a few negative reviews regarding billing errors and difficulties in changing product prices in the app. Some users have experienced double charges to their customers and have had to manually refund orders. Additionally, changing product prices in Shopify does not automatically update the prices in Timo Subscriptions, resulting in customers being billed the old price for life. Despite these issues, the majority of users highly recommend Timo Subscriptions for its functionality, ease of use, and excellent support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 13, 2023
Great App! Quick and easy integration in the Shopify store with unlimited number of subscriptions in the free plan. Also, very helpful support that helps with customised Shopify themes and also in case of bugs. Works perfectly for us!
May 28, 2023
I recently had the pleasure of using the Timo Subscriptions app for my Shopify store, and I must say it has exceeded my expectations in every way. Not only is the app itself a fantastic solution for managing subscriptions, but the support provided by Kenny and his team has been exceptional. First and foremost, Timo Subscriptions is incredibly user-friendly. The setup process was straightforward, and I was able to configure my subscription offerings in a matter of minutes. The app seamlessly integrates with my Shopify store, providing a smooth and seamless experience for my customers. One aspect that truly sets Timo Subscriptions apart is its versatility. It offers a wide range of features and customization options that allow me to tailor the subscription experience to fit my business needs perfectly. What impressed me the most, though, was the remarkable support provided by Kenny and his team. Whenever I had a question or needed assistance, they were prompt, friendly, and incredibly knowledgeable. Kenny went above and beyond to ensure that I understood the app's features and made sure I was fully equipped to maximize its potential. The level of dedication and expertise demonstrated by the support team is truly commendable. In conclusion, I highly recommend Timo Subscriptions to any Shopify store owner looking to implement a powerful and efficient subscription management solution. With its user-friendly in
May 10, 2023
This app suddenly double charged my customers causing panic on our side and our customers side who kept calling in to ask what's going on. The 2nd charge came a day later. We caught it after more than 20 duplicate orders came in. Even as we tried refunding the 20 orders, another batch of orders came in, and on and on... Globosoft admitted the app was updated causing the billing error but refused to help refund the orders. So, we manually refunded all the orders on our side. Globosoft replied by again acknowledging that it was their fault but could only promise to make the app perform better. They refuse to offer any assistance in the fees created by their malfunctioning app. Don't let this happen to you! Prices of products in your subscriptions CAN NOT BE CHANGED. If you change a price in Shopify the price will remain the old price in Timo. Your customers will be billed the old price for life. BE CAREFUL. Globo told me I had to upgrade my plan and do product swaps. This means they force you to create a new product in Shopify to replace the old one to update the price. It's terrible. Stay away from this app
Hello, We are sorry for your experience. We really don't want this problem to happen to you. other stores won't have the same problem as you. Because you have request us to do this customize: - You need "Renew all subscriptions at 00:00." Our app hasn't got the feature, our dev team has done this customize for you. there was a bug of this customize feature. Some subscription will be renewed sooner. ==> the next billing hasn't yet skipped. so we got duplicate order. As you know, our team has fixed the error right after we know the bug on this customize. But we can't help you process refund or reimburse credit card fees. Because Shopify doesn't allow us to do this. Once again, We are really sorry for this issue!!
Feb. 28, 2023
Had a little trouble at first, but the customer service team with Timo was extremally helpful. They actually took the time to fix the issue internally and consistently check up on me to make sure that all is well.
Feb. 25, 2023
Top-notch. Super app, very user-friendly, and simple to set up. Took me like 5 minutes. Not only that, but the awesome and friendly support I got from those guys was exceptional. I still can't believe this is a completely free app. Thanks so much!!
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