Timo Subscriptions
Make managing subscriptions, recurring payments simple.
Rating
4.6
feedback
44
chart
#11,235
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May 10, 2023
This app suddenly double charged my customers causing panic on our side and our customers side who kept calling in to ask what's going on. The 2nd charge came a day later. We caught it after more than 20 duplicate orders came in. Even as we tried refunding the 20 orders, another batch of orders came in, and on and on... Globosoft admitted the app was updated causing the billing error but refused to help refund the orders. So, we manually refunded all the orders on our side. Globosoft replied by again acknowledging that it was their fault but could only promise to make the app perform better. They refuse to offer any assistance in the fees created by their malfunctioning app. Don't let this happen to you! Prices of products in your subscriptions CAN NOT BE CHANGED. If you change a price in Shopify the price will remain the old price in Timo. Your customers will be billed the old price for life. BE CAREFUL. Globo told me I had to upgrade my plan and do product swaps. This means they force you to create a new product in Shopify to replace the old one to update the price. It's terrible. Stay away from this app
Hello, We are sorry for your experience. We really don't want this problem to happen to you. other stores won't have the same problem as you. Because you have request us to do this customize: - You need "Renew all subscriptions at 00:00." Our app hasn't got the feature, our dev team has done this customize for you. there was a bug of this customize feature. Some subscription will be renewed sooner. ==> the next billing hasn't yet skipped. so we got duplicate order. As you know, our team has fixed the error right after we know the bug on this customize. But we can't help you process refund or reimburse credit card fees. Because Shopify doesn't allow us to do this. Once again, We are really sorry for this issue!!
July 9, 2023
update - so many bugs and issues. Either overcharging or undercharging customers. not alerting when credit card subscriptions fail. Not creating orders in Shopify. Every order has had an issue. The team is responsive and trying to fix things but it is absolutely destroying my business in the meantime, costing me a lot of money and wasting hours of my time. Will update again if it improves. initial review: great app and very flexible compared to other subscription apps. works well as a payment plan app for me which is impossible elsewhere eon shopify. shop is amazing and help with formatting etc. highly recommend