Rating

4.4

feedback

87

Reviews

chart

#9,660

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    20%
  • Less than a day
    21%
  • Less than a month
    40%
  • Less than a year
    20%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include helpful customer service representatives like Laxman, Tim, Ruchi, and Vidya who assisted users in setting up the app and provided informative guidance. Users appreciated the app's AI capabilities for email marketing and its ease of use in setting up campaigns. Additionally, some users found the app to be time-saving and beneficial for boosting sales. On the other hand, negative reviews highlighted issues with customer service, lack of flexibility, and concerns about the effectiveness of the app in terms of email marketing. Some users felt pressured to leave a 5-star review before fully experiencing the app and expressed disappointment with the results.

Highlights

Positive customer service experience and helpful assistance from representatives like Laxman, Tim, Ruchi, and Vidya
Appreciation for the app's AI capabilities in email marketing and ease of setting up campaigns
Mixed feedback with positive reviews mentioning time-saving features and negative reviews pointing out issues with customer service and effectiveness in email marketing
Pressure to leave 5-star reviews before fully experiencing the app
Concerns about the app's flexibility and disappointment with the results

Rating Breakdown

  • 5
    89% (77 ratings)
  • 4
    6% (5 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (4 ratings)

Reviews with Text

  • 97% (84)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 3, 2025

Customer services are really bad. AI often pretends to be human to reply emails, but not helping. Staff members say different things every time. Fundamental features are lacking. No flexibility. I have chosen this to save my time but it's actually wasting a lot of time and just create frustration only. Very disappointing and I can't recommend this at all

Using app

14 days

Total reviews

4

Average rating

4.0

5 / 5 Share

July 30, 2024

Laxman help me to start using tinyAlbert spending all the time I needed to understand the application and to configure the email sender. 10/10 recommended.

Using app

26 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

July 3, 2024

Laxman was very helpful teaching me the ropes of the app! Excited to see how this app boosts my sales!

Using app

31 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2024

Laxman was a great help! I look forward to using this app! Thank You!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

4 / 5 Share

May 8, 2024

I have reconsidered my assessment and would like to express my thoughts. The app itself and the whole building block on an A.I. is unique and also very good. I can well imagine that there are still some things that could be improved, but the basic building block of the app is excellent in my opinion. What I find very commendable is that you can set the AI to write the language you want. In fact, for the most part without grammatical errors, if you are not satisfied, you can regenerate it or even enter and edit it manually. So kudos to the team and I hope there will be more targeted improvements with the app. Keep up the good work.

Using app

15 days

Total reviews

11

Average rating

4.9

All reviews

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