tinyAlbert: AI Email Marketing
Automated Emails, Holiday Calendar with Recurring Campaigns
Rating
4.8
feedback
172
chart
#6,971
All reviews
Rating Breakdown
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Feb. 29, 2024
Firstly, the amount of asking to leave a 5 star review before you've even used the app - hmm that should've warned me. I learned about this app from Matt from Future Tools. The support seemed genuine and quick - until I was hit with "pay us $6 to clean your list". But the cleaning did literally nothing - but I was assured that "Your list has been cleaned, reloaded into your system and your account has been unlocked. Your subscriber count didn't change (as none of those were invalid addresses) but the total customer count with email addresses changed." I kept telling Tiny Albert - why is your app saying I have 4700+ subscribers I can market to, but Shopify only allows 328 emails to be sent out? For this, they were charging $90 a month. But less than 10 percent of my list is marketable (my fault as I imported customers from another store - my bad" But asking constantly - we can help you - but first leave a 5 star review- and when I said I'll leave a five star review when I see results... well I didn't see any results. Not one sale. But the app looked fun! So bye bye.
Hello Royal Flushh, Thank you for sharing your feedback with us. We appreciate your honesty and want to address the concerns you've raised in your review. 1. Review Request: We understand your frustration regarding the review request. Our feedback system is designed to collect input from our customers at various touchpoints, including post-app installation for the onboarding experience. Please know that the request for a review that was triggered was not tied to usage-related experience, and we apologize if this was not made clear or if you had your own reservations. 2. List Cleaning: We want to clarify that we do not offer list cleaning services as a standard feature. However, when customers request to optimize their email delivery by cleaning their list, we provide this service for a fee. We apologize if there was any confusion regarding the list cleaning process, and we appreciate your feedback on this matter. 3. Subscribers and Pricing: We want to assure you that we do not impose any restrictions on users to import customers from third-party tools or on the volume of customers imported. Our pricing is based on the total volume of customers imported, including subscribers. However, we understand the importance of flexibility, and you always have the option to customize the list count to suit your email-sending needs. We sincerely apologize for any inconvenience or misunderstanding you may have experienced during your time with us. Your feedback helps us improve our services and better meet the needs of our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your business and would welcome the opportunity to address any issues you may have. We hope to hear back from you soon! Best regards, Team TinyAlbert 🚀
Feb. 5, 2024
Easily the most annoying customer sales experience of my entire life. Extremely aggressive and persistent. Don't install this app unless you want yourself, your customer care agents and anyone else they can find from your business to harass.
Jan. 26, 2024
They asked for a review when I signed up for three months free and yet I agreed as we were ready to launch the website yet they kept changing each month. Customer service is terrible and clearly when they give you a code it does t work. I'd be concerned if this is how their back end runs and doesn't register things and they don't reply to emails that your customers will also be at risk. They will only reply to get a sale and their rating is based on bribing people for a review . After your a customer they wil fail to reply. I'll be doing a chargeback this time as they aren't replying again and shopify can handle this chargback as I have email proof. You can assume the reviews here were given before even a few days of use
Hi Bold By Design, Thank you for sharing your experience with us. We apologize for any trouble you might have faced and truly value your feedback. We understand your concerns about the changing terms, customer service, and anything else related. This isn't the experience we aim to provide, and we want to make things right. Could you please reach out to us at 647-424-3370? We're here to address any unresolved issues and provide the support you deserve. Your satisfaction is our top priority, and we appreciate the chance to improve. Looking forward to hearing from you soon ! Best regards, Team tinyAlbert 🚀
Jan. 24, 2024
It's been just a day I installed it. I don't know yet if it works or not, but they call me in the middle of the night. They are in Canada, and I'm in EU and with some reason they call in 11:30 pm. ps: They told me "We saw your campaigns go live, wanted to see if you need any help." OK TinyAlbert, I will dedicate my evenings to you.
Hi Baris, We want to extend our sincere apologies for the late-night call; it was well-intentioned to assist you in navigating tinyAlbert effectively. We truly appreciate your understanding. Since we've noted your preference, we won't disturb you moving forward. We understand you've uninstalled the app, and while we're sad to see you go, we respect your decision. Should you ever reconsider, or if you have any questions down the road, our support team is just a call away at 647-424-3370, and we're always available via chat. Wishing to hear you back soon! Team tinyAlbert 🚀
Jan. 26, 2024
EDIT - WARNING! Ignoring my explicit demand for no further calls, these app developers brazenly continue to harass me by phoning my number! Moreover, they have blatantly failed to implement any changes to their app as they had assured in their comment to this review. Review: The app has a great idea behind it, but it feels unfinished. The AI often creates poor or sometimes even empty templates. Due to these issues, I can't recommend it in its current state. It seems like the app still needs more work to be fully functional.
Dear Phillip, First off, we want to sincerely apologize for any inconvenience you've experienced. We're truly sorry to hear about the ongoing issue and the unwanted calls. We're committed to making things right for you. Could you please consider reinstalling the app and connecting with us on - 647-424-3370 one more time while reinstalling it? We'd love the chance to work closely with you and resolve any concerns you have about tinyAlbert. It appears there might be a misunderstanding, and we're here to help. Your satisfaction is our top priority, and we appreciate your patience as we aim to address this promptly with your cooperation. Looking forward to hearing from you soon! Thanks, Team tinyAlbert 🚀