TiXel: Meta Pixel TikTok Pixel
CAPI Multi Pixel Facebook Pixel, Reddit Pixel & Snapchat Pixel
Rating
4.3
feedback
63
chart
#176
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
21%
-
Less than a day
21%
-
Less than a month
38%
-
Less than a year
21%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the app for its ease of use, helpful customer support, and efficient installation process. Customers appreciated the quick responses from the support team, especially in resolving technical issues and providing guidance on setting up the pixel. Additionally, users found the app to be useful in tracking multiple TikTok pixels and optimizing conversion rates. However, there were also negative reviews highlighting issues such as unreliable tracking, unauthorized charges, lack of functionality, and poor customer service. Some users reported being charged for a non-functional service and facing difficulties in obtaining refunds. Overall, while the app received praise for its functionality and support, there were concerns raised about its reliability and customer service practices.
Highlights
Review RSS Feed
All reviews
April 15, 2026
This app is completely unreliable and a waste of money. I installed it to set up my TIKTOK Pixel on Shopify, but it simply does not work. The pixel failed to track any data properly despite following all the setup instructions carefully. Even worse, the app keeps attempting to charge me for a service that is clearly broken. When I contacted customer support, they were unhelpful and refused to issue a refund or take any responsibility. Charging users for a non-functional service and then denying refunds is unacceptable. This is not how a professional app should operate. I strongly advise everyone to avoid this app. Save your time and money and look for a better alternative.
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