TiXel: Multi Pixel Installer

Hi, Thank you for taking the time to leave a review. We truly value all feedback, especially when it helps us improve the app for our users. I noticed your review didn't include any comments, and we haven't received a chat or email from you regarding any issues. Could you share what went wrong or if you encountered difficulties setting things up? I've also reached out via email and look forward to your reply. Thanks again, and I hope you have a great rest of your day! :-) -Shahar

UPDATE: The billing issue is resolved, we are waiting for you to confirm :-) I tried to reach out to you via email but never heard back. Have a great day! :-) -Shahar -- Hi, Thank you for your review and for sharing a loom screen recording of the issue. That issue seems to be related to Shopify's Billing - because the subscription approval screen is entirely related to Shopify and not to our app. We've witnessed that this issue resolves automatically by uninstalling and then re-installing the app, would you be able to try that? We will also reach out to Shopify regarding this strange issue that prevents merchants from activating the app's subscription. Update: We have reported to Shopify about the billing issue and await their reply. In the meantime, we instructed the merchant to uninstall and reinstall the app, as it appears that it resolves the mentioned issue. Thanks again! :-) -Shahar