Rating

5.0

feedback

80

Reviews

chart

#1,414

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    20%
  • Less than a year
    68%
  • More than a year
    4%

Reviews Summary

The reviews for the Toki Shopify App are overwhelmingly positive, highlighting exceptional customer support, ease of setup, and a wide range of features for loyalty programs. Customers consistently praise Jason and the team for their responsiveness, knowledge, and willingness to go above and beyond to help with setup and customization. The app is commended for its ability to engage customers through challenges, quizzes, and community-building features. Users appreciate the seamless integration with other platforms like Klaviyo and the flexibility to customize rewards and activities to align with their brand's values. While some mention minor UI improvements could be made, the overall sentiment is highly positive, with many recommending Toki for its outstanding support and cost-effective, powerful loyalty program.

Highlights

Exceptional customer support and responsiveness
Ease of setup and customization
Wide range of features for loyalty programs
Seamless integration with other platforms
Flexibility in customizing rewards and activities

Rating Breakdown

  • 5
    99% (79 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 90% (72)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 4, 2026

Jason, our support point of contact, was absolutely amazing! It took us quite a bit of time to get everything fully set up on our end for our loyalty program, and throughout the entire process, Jason was patient, responsive, and incredibly knowledgeable. He went above and beyond to help us get the Toki side of things configured correctly and running smoothly. Any time we had questions or needed clarification, he was quick to jump in with clear guidance and thoughtful solutions. His support made what could have been a very overwhelming process feel much more manageable. We truly could not have gotten everything up and running as efficiently without his help. We’re very grateful for Jason’s partnership and highly recommend working with him—thank you for the outstanding support!

Store

Wilders

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

We migrated from a very basic loyalty system to Toki, and what a difference it is! We can engage our customers much more via challenges, quizzes etc and thus create a community. The support is outstanding. Thank you Jason & team!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

I was after a simple program that could offer customers discounts and perks for their loyalty. Everything was easy to set up and the help from the support team to make sure everything showed in a simple format for my customers was fast and on point!

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Great program, all the right tools are here to set your business up for success, and their team, particularly Jason, is SUPER helpful for getting everything set up and dialed in immediately. As someone who has gone through countless add-ons to my shopify store that have been a waist, this is one of the good ones. Can't wait to see what they continue to develop!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2025

Using app

4 months

Total reviews

14

Average rating

4.7

All reviews

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