Rating

5.0

feedback

44

Reviews

chart

#1,988

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    16%
  • Less than a year
    75%
  • More than a year
    2%

Reviews Summary

Toki is highly praised for its exceptional customer service, ease of use, customization options, and feature-rich loyalty program. Customers appreciate the responsiveness and dedication of the Toki team, particularly highlighting individuals like Jason, Elise, and Nikita for their support and expertise. The app's ability to cater to unique tech stacks, provide quick and clear support, and offer a wide range of features sets it apart from other loyalty programs. Users also value the seamless integration with Shopify and the platform's innovative approach to fostering customer loyalty and engagement. However, some users mention that the pricing can become hefty for advanced features and suggest a longer trial period for new users to fully explore the app's capabilities.

Highlights

Exceptional customer service and support
Ease of use and customization options
Feature-rich loyalty program
Seamless integration with Shopify
Pricing considerations and trial period duration

Rating Breakdown

  • 5
    98% (43 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 29, 2025

Clearly everyone leaving a review feels strongly about the customer service level at Toki and I couldn't agree more! You don't get that many glowing reviews without actually having the service to back it up. Jason, Nikita, Elise, and everyone at Toki has been a dream to work with. Jason answered my endless barrage of questions and concerns, immediately addressed them quicker than any other provider I've worked with, and came up with excellent solutions for our very unique tech stack. I couldn't recommend them more. The program itself is easy to use, set up, and customize. There are definitely a ton of options out there for loyalty programs, and I'm so glad we went with them. You will NOT get this level of service anywhere else! Thank you to everyone at Toki!!

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 23, 2025

I just had 15 minutes chat with Jason. He dived deep into the innards of Toki and came back with some truly obscure stuff I had given up looking for. Every time I said i just need something else, back in he went and got me it. He is my MAIN MAN!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 8, 2025

Great app, great service, am still setting up but its easy to use, customise and full of features. Support has been quick, clear and helpful

Using app

About 18 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

We cannot say enough good things about our experience with Toki. Toki fulfilled everything and more that we needed for a loyalty and membership program. But more than that, our experience with the Toki team and Jason in particular was exceptional. Jason went above and beyond to make sure everything was functioning exactly how we needed. Very very happy and impressed with Toki and would recommend it to everyone!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 13, 2024

Can't say enough great things about starting with Toki - Jason was amazing to work with to get us organized and moving with setting up our rewards platform with Toki. He scheduled a zoom meeting with me and walked me through everything and answered all my questions...and guided me through some things I hadn't considered. When I had some issues launching the program he was prompt in getting me sorted - ended up being related to a browser issue on my end. really excited to grow with our new rewards!

Using app

18 days

Total reviews

1

Average rating

5.0

All reviews

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