Rating

5.0

feedback

83

Reviews

chart

#1,632

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    20%
  • Less than a year
    67%
  • More than a year
    4%

Reviews Summary

The reviews for the Toki Shopify App are overwhelmingly positive, highlighting the exceptional level of customization, outstanding customer service provided by Jason and the team, and the ease of setup and use. Merchants appreciate the ability to tailor every detail to match their brand, the prompt and helpful support from Jason, and the seamless integration with other platforms like Klaviyo. The app's features, pricing, and support have been praised consistently, with many users mentioning that Toki has exceeded their expectations and provided a superior loyalty program experience compared to other apps they have tried. Some users also mentioned the need for minor UI updates and clearer controls.

Highlights

Exceptional level of customization and tailorability
Outstanding customer service and support from Jason and the team
Ease of setup and integration with other platforms like Klaviyo
Superior features, pricing, and support compared to other loyalty apps
Minor suggestions for UI updates and clearer controls

Rating Breakdown

  • 5
    99% (82 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 90% (75)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 27, 2026

If you’re looking for a Shopify rewards app that gives you real creative control, Toki is honestly impressive. The level of customization is huge — from design options to reward rules and point-earning mechanics, it feels less like “using an app” and more like building your own loyalty universe. If you can imagine it, there’s probably a way to make it happen in Toki. That flexibility does come with one small side effect: you may occasionally find yourself thinking, “Wait… I can customize this too?” Thankfully, Jason and the Toki team are incredibly supportive throughout the setup process. They were responsive, patient, and genuinely helpful in turning our ideas into reality. So if you’re the kind of brand that has creative loyalty ideas beyond the standard “earn 1 point per dollar,” Toki is definitely worth trying. Powerful, flexible, and backed by a team that actually helps you succeed — which, in the Shopify app world, deserves reward points on its own.

Store

BEATTI

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

April 14, 2026

Beyond excellent — this app is in a league of its own. I've tried several loyalty apps for my Shopify store, but Toki is on a completely different level. The level of customization is outstanding — you can truly tailor every detail to match your brand and your business needs, which is exactly what I needed for Piedra de Toque. But what really sets Toki apart is the customer service. Jason has been absolutely incredible throughout the entire setup process. No matter the issue, he was always there with a solution, quick to respond, and genuinely invested in making everything work perfectly. Every single problem I encountered was resolved — and resolved well. What truly impressed me is that if you need something custom or a specific code tweak, their team just does it. No hassle, no back and forth — they get it done quickly and professionally. If you're serious about building a loyalty program that reflects your brand and delivers a great experience to your customers, look no further. Toki and their team are worth every penny. Highly, highly recommend!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

April 1, 2026

Toki is an amazing app and Jason from the support team is always helpful. Thanks!

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2026

Jason is always prompt and super helpful. I often have alot of questions. He was patient and answered every single one detailed.

Using app

10 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 4, 2026

Jason, our support point of contact, was absolutely amazing! It took us quite a bit of time to get everything fully set up on our end for our loyalty program, and throughout the entire process, Jason was patient, responsive, and incredibly knowledgeable. He went above and beyond to help us get the Toki side of things configured correctly and running smoothly. Any time we had questions or needed clarification, he was quick to jump in with clear guidance and thoughtful solutions. His support made what could have been a very overwhelming process feel much more manageable. We truly could not have gotten everything up and running as efficiently without his help. We’re very grateful for Jason’s partnership and highly recommend working with him—thank you for the outstanding support!

Store

Wilders

Using app

5 months

Total reviews

3

Average rating

5.0

All reviews

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