K PLACE review for Toki Loyalty Program & Rewards

Aug. 15, 2025

As the other echoing, our experience with Toki has been stellar. We've migrated loyalty platforms in the past, and our migration experience with Toki was extremely smooth. This is in huge part to the quick, efficient, and amazing support, so big shout out to Jason, Nikita, and the rest of the Toki team. As far as the features go, it has virtually everything you'll need, and my experience is that if there is a feature gap, the team is more than willing to look into it (and if so, deployment is quick). There's a robust list of integrations to work with, and the widget is more than just a loyalty widget as it can act as your customer hub for anything account related. Another huge draw for us was having Apple & Google Wallet Passes natively built in. Like many merchants, in addition to ecomm, we have brick and mortar locations, and manually attaching customers to the cart at the POS level can be a bit burdensome for all involved. The QR code and/or wallet pass massively alleviates this issue, and also adds to your store's branding and user experience. It still feels we're just scratching the surface of what's possible feature-wise. All in all, we're super happy to have landed at Toki - the product that the team delivers is 5/5!