Tolstoy: Shoppable Video & UGC

Super service and a really great app! The support team is always very helpful and quick to respond. Every time I contact support, my issue gets fixed fast and reliably. Especially worth highlighting is the developer team, which implements custom adjustments according to my requirements very quickly. Overall, a fantastic app — highly recommended!

We've had great success with this app. I've also just jumped off a training call with Earl to show us how the AI features works. We will definitely be utilising this going forwards.

Very good customer service and it really drive selling for my store

Excellent customer service, they team is always so willing to help find the solution to your problem

Tolstoy is such a great app and their support team is stellar! They are super helpful with any questions, and the app itself is such a great value add for our customers. Highly recommend!!

Amazing support! Fixed my issue within 5 minutes and explained the problem so I can make sure it doesn't happen again. Ver thorough. Also such a nice representative!!

Excellent concept and service. Easy to work with.

The team at Tolstoy is PHENOMENAL! This is the first app and integration for our website that I have ever used where the team and the developers go above and beyond to help you. We've been utilizing Tolstoy for several years, and have never once had an issue that the team did not immediately resolve for us. Mikaela and every developer on this team are a model of greatness for all website integrations. You will not be disappointed, Tolstoy is the way to go.

his app is excellent, and the customer service is top-notch. I'm really grateful for the prompt and helpful support from Don. He went above and beyond to assist me, and it made my experience so much better. Highly recommend this app to anyone looking for great functionality and exceptional customer service!

Looks great! Had issues at first with our theme not having blocks/sections, contacted support and they installed it on our website in a few hours. Mikaela was our support representative and she was incredibly helpful throughout everything. Very easy to work with, didn't need much from us to install the widget. Excited to see how this performs for us : )

Super impressive product and more impressive team. They really go out of their way to listen to customer feedback, ideas and business problems and then quickly ship solutions. They're on their way to becoming our full AI suite of tools

I have been using the app for more than a year on a couple of my stores and it's amazing! It's easy to navigate and the Customer Case team is always there to help you if you encounter any issues or difficulties.

Awesome support and help! Creative app to enhance and drive conversions to any shop

We are so excited to have this app on our website. Having UGC videos will definitely increase our conversion rate. Niezl from support is super helpful and we highly recommend!

Service rapide et efficace de Mikaela. Merci

Wonderful customer experience working with Mikaela to troubleshoot and solve for shoppable vs non shoppable videos/products!!!

Uploading videos has been a breeze, the support has been hands down the best! Im so excited to add these shoppable videos to my website and so grateful for the recommendation from a fellow shopify friend!

good

RIGHT SUPPORT WHEN NEEDED — but watch the charges/impressions Tolstoy is an excellent app — shoppable video stories for e-commerce really bring products to life. We’ve used it for over a year and it definitely adds value. We did face a difficult experience with charges that added up to thousands of dollars over many months, mainly due to our own lack of attention. The app does send monthly usage emails, but we overlooked them. Thankfully, once we reached out, the team — including the CEO — listened and worked with us to find a fair solution. That level of support gave us confidence to continue with them. The concept is strong, the team truly cares, and the app delivers real value. Just be mindful to keep an eye on usage so you don’t get caught off guard. The integrations with Instagram, Google Drive and TikTok are a great tool of this app.