Tolstoy: Ads, Image, Video
AI images, videos & UGC for your PDP, ads, and...
Rating
4.7
feedback
249
chart
#52
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
8%
-
Less than a month
31%
-
Less than a year
49%
-
More than a year
10%
Reviews Summary
The reviews for the Tolstoy app on Shopify are overwhelmingly positive, highlighting exceptional customer service and support from team members like Wes, Emmanuel, Earl, Niezl, and Mikaela. Customers appreciate the personalized demos, patient guidance, and quick issue resolution provided by the support team. The app is praised for its user-friendly interface, innovative features like AI content generation, and the ability to enhance the customer shopping experience with videos and interactive elements. However, there are a few negative reviews mentioning issues with pricing transparency and slow performance.
Highlights
All reviews
May 31, 2026
We’ve had a great experience with Tolstoy over the past 4 years. The app itself is super easy to use, the video features look amazing on our site, and the support team has honestly been incredible. Every time we’ve reached out, they’ve been fast, helpful, and genuinely kind, even on weekends! Shoutout to Mikaela They recently helped us transition our account and kept, which we really appreciated as a growing brand. Overall, highly recommend if you want to add shoppable video content to your Shopify store with a team that actually supports you.
May 28, 2026
We have just begun our journey with Tolstoy, and as a brand completely new to AI content generation, Wes and Emmanuel have been exceptional guides throughout the process. Wes arranged a demo and showed us exactly how Tolstoy could bring value to our brand specifically, even presenting use cases tailored to our products. It was clear he had taken the time to research our brand before the meeting, and throughout the conversation he was thoughtful about how Tolstoy could elevate our marketing. He was ultimately the person who sold us on the platform. The quality of the content produced has been on par with some of the professional shoots we have invested in previously. Emmanuel has been incredibly patient, knowledgeable, and genuinely invested in helping us make the most of the platform. Through every interaction, it is clear that Tolstoy takes pride in customer support and is committed to helping brands grow and explore their creativity. Emmanuel never makes us feel rushed during meetings and has offered follow up sessions on more than one occasion. He takes the time to walk us through every feature of the platform and is always happy to answer questions, even when we jump between topics. It genuinely feels like Tolstoy becomes part of your team and workflow. We explored three other platforms and attended demos with each of them, but ultimately chose Tolstoy because, aside from its first class content generation and wide range of features, the customer support truly set them apart from every other platform we explored and engaged with. It was clear to us that they are focused on supporting long term brand growth and care about far more than just the subscription itself.
May 28, 2026
19 Euro für ein bisschen Script und Grafiken, und schon waren die Tokens aufgebraucht. Das fühlte sich für mich wie eine Falle an – es steht nirgends, wie viele Tokens man wofür verbraucht. Ich war sehr verärgert! -------------------------------------------------------------------------- Update: Nach dieser Bewertung kontaktierte mich Ben sofort, und wir konnten alles klären. Er zeigte sich sehr entgegenkommend. 5 Sterne! Vielen Dank Ben
May 19, 2026
Good app so far! Customer service specifically Earl is superb as well! Looking forward to see more things to discover!
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