Tolstoy: Shoppable Video & UGC
The reviews for this Shopify App, Tolstoy, are quite mixed. While some users praise the app for its helpful customer support, easy onboarding process, and innovative features like AI content generation and shoppable video content, others express frustration with technical issues, unreliable performance, unclear billing practices, and slow response times. Positive themes include excellent customer support from team members like Earl, Niezl, and Emmanuel, the app's ability to enhance the visual and interactive aspects of online stores, and the value it adds to customer experiences. On the other hand, negative themes include technical glitches, slow performance, billing discrepancies, and dissatisfaction with the AI features. Overall, the app seems to have a strong potential for enhancing online stores, but some users have encountered challenges with its functionality and support.
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Tolstoy is a great app, and the support is even better! Mikaela, in particular, was incredibly efficient, proactive, and responsive in helping our team with all of our queries. She consistently went above and beyond to ensure everything was resolved quickly. Highly recommend!
Earl from support was prompt and knowledgeable. Offered me options/solutions to issues that I brought up without delay. Thank you Tolstoy + Earl!
Los mejores! Un servicio de atención alc liente espectacular. Estoy hace 48hs tratando de solucionar este tema con mi equipo y Mark en 2hs y con mucha paciencia, lo solucionó. Gracias!!
I highly recommend the Tolstoy app and their incredible team. From the very beginning, they have been accommodating, responsive, and truly invested in our success. Their ability to move quickly, adapt to changing requirements, and bring new ideas to the table has made them an invaluable partner.
I had one video on a product page doing something strange so I reached out to tech support. They got back to me right away and got the problem resolved quickly. This product overall has been really great. This is the first time I've had any sort of glitch with it. I appreciate the great customer support!
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