Tolstoy: Shoppable Video & UGC
The reviews for the Tolstoy app on Shopify are overwhelmingly positive, highlighting exceptional customer service and support from team members like Wes, Emmanuel, Earl, Niezl, and Mikaela. Customers appreciate the personalized demos, patient guidance, and quick issue resolution provided by the support team. The app is praised for its user-friendly interface, innovative features like AI content generation, and the ability to enhance the customer shopping experience with videos and interactive elements. However, there are a few negative reviews mentioning issues with pricing transparency and slow performance.
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This shitty app breaks week after week after week. It's the most unreliable app I have ever used. I can't wait to build it in-house and get off it. Save yourself the energy. Expensive, overpriced, and awful. They keep investing in AI but they can't even keep the core of the app operational. It's embarrassing at this point.
Great online support - walked me through the installation of carousels onto my website, making sure all was correctly set up - very helpful!
Smooth onboarding and fast support turn arounds.
We've been using Tolstoy for some time now and have seen positive results since launch. It's a great way for customers to better visualise and connect with our products online. The team at Tolstoy is always responsive, open to feedback, and committed to improving the platform. A great partner to work with!
Earl was extremely helpful throughout the process. He took the time to understand our account issue and did his best to work toward a resolution. I truly appreciate his professionalism, patience, and dedication to helping us. Thank you, Earl, for your support!
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