Tolstoy AI: Shoppable UGC
The reviews for the Tolstoy app on Shopify are overwhelmingly positive, highlighting the excellent customer support provided by the team. Customers appreciate the quick responses, efficiency, and helpfulness of support representatives like Earl, Mikaela, and Niezl. The app itself is praised for its features, such as shoppable video content, AI content generation, and ease of use. However, there are a few negative reviews mentioning issues with the app's performance and reliability, as well as concerns about billing clarity and slow customer service.
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Tolstoy used to be a really simple, easy-to-use tool, which is exactly why I liked it. Since the platform shifted heavily toward AI-generated layouts and conversational interfaces, it’s become much harder to get a clean, polished widget that matches my website. Basic styling and layout changes now take more time than they used to, and the AI often seems to get in the way rather than help. It’s definitely become more powerful, but for anyone who just wants simple shoppable video widgets with straightforward design control, the experience has gotten noticeably worse.
Great APp Great support runs on 2 of our websites for UGC, does a good job.
Tolstoy is a great app, and the support is even better! Mikaela, in particular, was incredibly efficient, proactive, and responsive in helping our team with all of our queries. She consistently went above and beyond to ensure everything was resolved quickly. Highly recommend!
Earl from support was prompt and knowledgeable. Offered me options/solutions to issues that I brought up without delay. Thank you Tolstoy + Earl!
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