Tolstoy AI: Shoppable UGC

Wonderful customer experience working with Mikaela to troubleshoot and solve for shoppable vs non shoppable videos/products!!!

Uploading videos has been a breeze, the support has been hands down the best! Im so excited to add these shoppable videos to my website and so grateful for the recommendation from a fellow shopify friend!

good

RIGHT SUPPORT WHEN NEEDED — but watch the charges/impressions Tolstoy is an excellent app — shoppable video stories for e-commerce really bring products to life. We’ve used it for over a year and it definitely adds value. We did face a difficult experience with charges that added up to thousands of dollars over many months, mainly due to our own lack of attention. The app does send monthly usage emails, but we overlooked them. Thankfully, once we reached out, the team — including the CEO — listened and worked with us to find a fair solution. That level of support gave us confidence to continue with them. The concept is strong, the team truly cares, and the app delivers real value. Just be mindful to keep an eye on usage so you don’t get caught off guard. The integrations with Instagram, Google Drive and TikTok are a great tool of this app.

Super cool app and the support team is the best!

Honestly It’s difficult to find a faster and better CX response than what i have seen with these guys in Toolstoy. The person that attended me was Mikaela and she has been amazingly resolutive with a response rate below 1-2 hours for 5-6 different inquiries, supporting with screenshots and always very kind. Just for that I consider Toolstoy a trustworthy partner.

Great feature-rich app, and I really appreciate the support team. They’re incredibly patient and helpful. There’s just a small issue for those in the JST time zone, but they really went above and beyond to assist. If I had one suggestion, it would be about the chat notification system. Sometimes it doesn't send email alerts, so you have to keep an eye on the chat box. Other than that, great experience overall!

Works so well for our audience - already converted $8k in sales in under a week.

My support contact Mikaela was so helpful. She walked us through the entire process of the access needed to provide support, how we could leverage the app by embedding into areas of our site that were hard to figure out / code. This way we can truly leverage the tool to improve our conversion rates and not spend time trying to figure out the installation part!

support is next level - Mikaela is very knowledgeable and she worked with me on a code embed issue until it was fixed... very impressive

We absolutely love Tolstoy! From the moment we added it to our site, we saw an immediate increase in engagement and sales. It’s been a total game-changer for how we connect with our customers. The platform is intuitive, beautifully designed, and so easy to use. Highly recommend for any brand wanting to create more meaningful, interactive experiences online.

We’ve been using the Tolstoy app for a month now and it’s definitely helped improve our store’s conversion rate. The metrics look great and it’s been a worthwhile investment. Mikaela helped me set up a hero video on our homepage — she was super efficient and we’re really happy with her support!

so far so good, i just downloaded the app today and have enjoyed using it, really simple to do yourself with no experience with websites! its talks you through the set up and has videos to help! i did mess up a little and could not find the videos on my product pages after thinking i was doing everything correctly, opened a chat for help and mikaela helped me right me away and fixed the issues i had in a matter of seconds, which saved me alot of stress going round in circles, appreciate the quick and helpful information right away!

Atendimento, treinamento e ferramenta excepcionais. Recomendo a todos para impulsionar as vendas, conversão e branding! Estamos colhendo bons resultados dessa parceria!

Tolstoy has revolutionized our game. The customer service is amazing and the video experiences are elevated & customizable. Gilbert is an amazing account manager and we are super excited to see what is to come.

Awesome app and phenomenal support, thank you Mikaela!

A great help. Love the app and good customer support.

Great app to use, the team have been fantastic in supporting various queries of mine. The analytics show the ROI the app generates and it is super easy to use. Mark was fantastic for my small business and helping support our growth.

I'm so thrilled to have found Tolstoy! It is so easy to use, add to your website and improve the product display for customers. Their AI studio is also so fun to use! This has to be my all time favorite app I have discovered on Shopify!!