TopDawg Wholesale Dropshipping
Shopify App with Wholesale Product Suppliers that Dropship
Rating
3.8
feedback
28
chart
#1,123
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
7%
-
Less than a month
7%
-
Less than a year
64%
-
More than a year
14%
Reviews Summary
TopDawg, a Shopify App for dropshipping, has received mixed reviews from users. Positive aspects highlighted by users include exceptional customer service, fast response times, quality products, seamless integration with Shopify, and a wide range of choices in various industries. Users appreciate the efficiency, passion, and innovation of TopDawg as a supplier, along with the benefits of USA-based shipping and competitive product costs. The app's customer support, particularly the assistance provided by individuals like Paul, has been praised for being helpful, responsive, and supportive, making users feel valued and well-assisted. On the other hand, negative reviews point out concerns such as high membership fees, additional charges for services like pricing information and CSV downloads, limited product selection, and issues with product quality. Some users found the pricing structure of TopDawg to be unprofitable for sellers, with high product costs that are not competitive in the market. There were also mentions of difficulties in updating stock numbers and prices, as well as challenges with website setup and product management tools. Despite these drawbacks, users acknowledge the potential for improvement and appreciate the ongoing efforts to enhance the app's functionality and services.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 17, 2024
Beware of TopDawg: Unethical Practices and Poor Customer Service We had a highly disappointing experience with TopDawg and want to warn others to stay away from this company due to their unethical and customer-unfriendly practices. We initially signed up for a one-year subscription, only to discover that this was a central account. After speaking with a representative named Paul, we were advised to downgrade the subscription and switch to a Shopify-based account instead. He assured us that the money from the central account would be refunded. Following this advice, we activated a new Shopify account. However, upon logging in, we quickly realized that TopDawg's prices were extremely inflated—up to four times higher than other suppliers for the same products. As a result, we decided to cancel our membership immediately. After deleting the app, we contacted TopDawg to request refunds for both accounts. They agreed to refund the central account, but only after deducting 15%—a fee we found shocking. Can you imagine a company in the U.S. charging a 15% fee to refund your own money? After a month of persistent follow-up, we finally received our refund, but with the 15% deduction. For our Shopify account, however, they flatly refused to issue a refund, citing company policy. When we asked for our account to be reinstated since we hadn't used it for even a full day, they claimed it wasn't possible because the app had been deleted. But then they bizarrely suggested creating a new account, which they would fully refund. This raises a serious ethical concern: why could they refund the new account in full, but not the first, where they deducted 15%? And why deny us a refund on the Shopify account when we hadn't even used it? TopDawg's practices are unethical and their service is not worth the hassle. We urge others to steer clear of this company.
Dear PRHOMZ, Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your experience with TopDawg did not meet your expectations, and we’d like to take a moment to address some points in your review to provide clarity and full transparency. First, we understand there was confusion with upgrading the wrong account. While we don’t have control over that, we recognize how frustrating this must have been for you. To clarify, wholesale pricing is visible even with our free startup account before any upgrade to a Central account or the Shopify Integration plan. Your comment about being unaware of pricing prior to upgrading seems to be based on a misunderstanding, and we hope this clears things up. Regarding your Central account refund, we acted quickly to apply a credit to your TopDawg Retailer account as soon as you made your request. While our membership fees are non-refundable according to our terms of use, we chose to go beyond our policy and issued you a full refund to use on the platform for future product purchases. When you later requested the refund to your original payment method, we honored that request as well. The 15% fee deducted in the process was to cover unavoidable credit card processing fees and prorated membership charges, but we genuinely aimed to be as accommodating as possible. In terms of the Shopify subscription, it’s important to note that Shopify handles merchant charges directly, so we are not in control of that billing. After uninstalling the app, we no longer had the ability to issue a credit on your Shopify account. If you had reinstalled the app, as Paul suggested, we would have been able to refund the Shopify subscription in full. Throughout this process, our customer service team was in regular communication with you, working to address the challenges caused by the account upgrade and Shopify app uninstallation. We truly strive to provide top-notch support, and we regret if it felt otherwise. Any claim to the contrary does not reflect the level of service we aim to deliver. Lastly, we always operate with transparency, and our policies are clearly laid out in our terms of use, pricing pages, and FAQs. We would love the chance to resolve this matter to your satisfaction and encourage you to reach out to our support team so we can work together on a solution. Thank you again for your feedback. We’re committed to making this right and hope to continue our partnership on a positive note. Best regards, The TopDawg Team
Aug. 8, 2024
Blessings I must say, Top Dawg lives up to their name! I've been on the search for the right supplier for weeks, had some good leads etc. however, my very first human interaction with Top Dawg was EVERYTHING! On point! My man Paul is the real MVP. I immediately knew I was in good hands, in the right place... Its clear from the get go why their name is Top Dawg from the exceptional benefits they offer such as seamless integration, automation, and an extensive & growing catalog in various industries. I'm definitely locked in & I highly recommend them if you're in need of a passionate, innovative, quality, & efficient partner. Stay Well, Stay Blessed, Stay You TOP DAWG FOR PRESIDENT!
Dear PawllyWorld, Thank you so much for your uplifting and encouraging review! We’re thrilled to hear that your experience with TopDawg has been so positive, and it’s wonderful to know that Paul made such a strong impression on you—he truly is an MVP on our team! We take great pride in providing exceptional service, seamless integration, and a diverse, ever-growing catalog to support our partners in their success. Your words confirm that we’re on the right track, and they motivate us to continue delivering the best possible experience to all our customers. It’s an honor to be your chosen partner, and we’re excited to support your business as you grow. If there’s anything more we can do to help, please don’t hesitate to reach out. Stay Well, Stay Blessed, and Stay You. TopDawg for President—We’re all in! Best regards, TopDawg Customer Support Team
July 15, 2024
It's ridiculous that you have to pay a membership fee just to see pricing, then on top of that pay them for their products, I'll stick to Printful which is 10x better and no membership fee for people starting out. This app is the definition of a greedy corporation.
Dear WolfBerri, I hope this message finds you well. My name is Robert, and I am writing to you on behalf of TopDawg regarding the recent one-star review you left on our app and the subsequent comment you made. We genuinely value feedback from our users as it helps us to continually improve our services. However, I noticed that you installed the TopDawg app on July 15th and uninstalled it after just seven minutes. Given this brief period, we believe it would have been challenging to fully explore our services and understand the comprehensive product offerings we provide. I want to clarify a few points you raised in your comment. First, you can see the standard wholesale pricing on our Start-Up plan. If you need assistance finding where this is located, please do not hesitate to reach out to our support team. We are more than happy to guide you through the process. Unlike Printful, TopDawg operates as a dropshipping platform with thousands of suppliers listing their products in our catalog. The suppliers on our platform expect to be paid for the products they are shipping to customers on the retailer's behalf, offering wholesale pricing so that retailers can make a profit on their sales. This model allows us to provide a wide variety of products from numerous suppliers, enhancing the range and flexibility available to our retailers. Regarding the membership fee, it is in place to ensure that we can maintain a high-quality platform, support our extensive supplier network, and offer robust customer service to our users. Our goal is not to be a "greedy corporation," but to create a sustainable business model that benefits both our suppliers and retailers. We are committed to providing value and ensuring our users can thrive in their business endeavors. We highly encourage users to reach out to our support team to resolve any concerns they might have. If you encountered any specific issues or have any concerns that led to your review, we would greatly appreciate it if you could share them with us. This would allow us to address any problems and ensure we provide a better experience for you and other users in the future. Thank you for your time and consideration. We look forward to hearing from you and hope to have the opportunity to serve you better. Best regards, The TopDawg Support Team
Jan. 28, 2024
Fast customer service!
Hi Luxvetco, Thank you so much for your 5-star review. We love to hear that the TopDawg support team is responsive to our customers’ needs. Your business is especially important to us and thanks for choosing to work with TopDawg and for being a crucial part of our dropshipping platform.
Jan. 10, 2024
I am so glad I am using TopDawg as a supplier. It has so many quality choices for my store and love the fact that everything is shipped from the USA, since that is the only country I am selling in right now. It is very streamlined and if I have any questions, customer service has been outstanding. There costs to me for products are great so I don't have to worry about pricing myself out of the market to make a profit. I would highly recommend using this app for your store!
Hi Smart Dog Pet Supply, For you to say that our “customer service has been outstanding” makes our day! We strive hard to provide a great dropshipping platform for our customers along with the support they deserve. Thank you for such a fantastic review and for choosing TopDawg as a product supplier for your store.
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