Tracking Genie
Tracking set on autopilot
Rating
3.4
feedback
33
chart
#2,136
All reviews
Rating Breakdown
Review RSS Feed
April 12, 2024
So far I haven't had any problems. But now the application doesn't work, the after-sales service doesn't respond and I can't do anything myself. When it works, there's nothing to worry about, but if there's a problem, it's a catastrophe.
July 3, 2023
me gustaría saber como cancelo la suscripción, ya que instale esta app y al otro día la desinstale, pero de igual manera me cobraron.
June 26, 2023
Dont works avoid please Dont works avoid please Dont works avoid please Dont works avoid please
Hello, We're very sorry to hear something isn't working for you! However, we confirm that our app works perfectly fine! If you're having any issues, please contact support to get it sorted out for you ASAP! Looking forward to get this sorted out for you! Best TG Team
Oct. 9, 2022
Thank you very much for this application, it is great and very very useful for a website! I highly recommend it!
Jan. 10, 2022
Can you please answer my emails? It would be nice if you could help me setup how to let customers decide if they chose phone number or email number to check their order, not just one of the two or the both required. PREVIOUS: It's only good if you just work with email or phone number. You can only make one of them required, or both, but you can't let your customers decide. It's stupid, but my customers can choose to checkout with OR email OR phone number, so the app should be able to do that too. Also, it's a pity that they didn't integrate this with your real tracking, when it says delivered for example on the real track and trace, the app will still just show 'on the way'. Same goes for fulfilled orders. Why don't they automatically change the status to 'shipped' instead of only using the set time settings. It's a good concept, they should really just mix it with the real tracking and then it would be GENIUS!
Hello Julliat, and thank you for your feedback! We're not actually sure what you mean, because our app works perfectly in both options you mentioned. As for the real tracking suggestion, we created this app to save our users from entering the real tracking codes, so this will just wreck the whole concept. If you're looking to integrate with real tracking data, our app is definitely not for that use case! Best regards,
Sept. 3, 2021
The application is amazing.. Easy to use & helpful customer service!! I highly recommend this app ..
April 30, 2021
Very useful app, colors and text customizable. And the support will assist you VERY promptly. They even give you a code to add into your shipping confirmation email !
April 16, 2021
Perfect. Nice service. Always disponible. I really appreciate this app. I will always use it for the tracking on my store
March 4, 2021
Absolute great app you should consider download it its absolutely worth the 7,99 a month. I had a few questions and they reacted within 30 minutes even though i e-mailed them 8 in the evening great service!
July 13, 2020
I had a problem with the app, but they fixed it with a refund. Great customer support. For old orders of more than 2 months, an "Order not found" error will appear. Shopify does not give read permission to orders of more than 2 months.
May 25, 2020
HAHA BESTTTTTTTT APPPPPP EVER!!!! This app can save lives, I guarantee you. I can't list the real advantages here but while scaling and specialy in times like now this app is like coming back to life! Thanks a lot to the programmers
Wow! Thanks a lot for the lovely REVIEW! We really APPRECIATE it :D
May 4, 2020
I had a problem with the tracking and the owner off this app helped me very quickly. I'm very curious about how the app works. Thankyou very much my man!
April 28, 2020
I had a problem with the tracking and the support helped me very quickly. I am waiting for the performance of the app with Customers.
April 18, 2020
Great app, does what it says, works great. The support team is really helpfull and fast. I can recommend!!!!
April 17, 2020
I just installed the app and cannot say how it works for now, BUT the customer service is GREAT! I had tons of questions and they were so nice and patient and helped me a lot! I am sure the app will do its work quite well. Thank you!
April 15, 2020
First of all I want to put emphasis in what this amazing app provides. It gives a really nice sensation of confidence and tranquility to the clients due to the fact they can see what they have bought, the adress and an estimated day. Secondly, we had some issues at the time of editing the app and we received an incredible help support from the team of tracking genius. I want to thank them all for their help and comprehension. To sum up, I really recommend this app due to the high utility of it and also for the support their team provides in case something works wrong. Thanks again for the help and for creating this amazing app!!!
April 13, 2020
al cambiar de tema no funciona nada de la aplicacon, la reinstale y nada. Escribo a soporte y tampoco me dan solución
Hello, I'm sorry for your experience, but support team worked so hard to solve the issue with you, and even asked for access to do this for you, but you refused. Best regards TG team