TrackiPal PayPal Tracking Sync
Official PayPal Tracking Sync App: Get PayPal Funds Faster!
Rating
4.7
feedback
92
chart
#49
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
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Less than a day
14%
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Less than a month
29%
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Less than a year
30%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of setup, effectiveness in syncing tracking information between Shopify and PayPal, and the excellent customer support provided. Many users have highlighted that the app saves them time and effort by automating the tracking process and preventing PayPal account issues. However, there are a few negative reviews mentioning concerns about the cost and one user experienced issues with PayPal not releasing funds.
Highlights
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March 7, 2026
We have been using TrackiPal on the Premium plan since June 2023 — nearly 3 years of loyal, paying customers. During that time, we have never missed a payment and genuinely relied on the app for our PayPal order syncing. Unfortunately, we can no longer recommend this app due to its completely unjustifiable pricing. When we reached out to their support to ask for a goodwill discount — explaining that we are going through financial difficulties and only use a single PayPal account — the response was dismissive. Instead of working with a long-term customer, they simply pointed us to their new pricing page and told us to uninstall and reinstall the app if we wanted to accept the new terms. That's not customer service — that's a dead end. Here's the core problem: The pricing is simply not competitive. Competitors like SyncTrack offer plans starting at $8.99/month for up to 500 orders. TrackiPal's Premium plan sits at $39.99/month — that is more than 4 times the price for comparable functionality. We only use one PayPal account, meaning we have no use for the multi-account or advanced features of the Premium plan, yet we were still expected to pay top-tier prices with no flexibility whatsoever. For small and medium-sized businesses that are watching their costs closely, this pricing makes absolutely no sense. There are more affordable, equally capable alternatives on the market, and we will be switching to one of them. If you are evaluating this app, we strongly recommend comparing prices with SyncTrack or similar tools before committing. The functionality may be solid, but the pricing model and the lack of willingness to work with loyal customers is a serious red flag.
Hi, I'm so sorry about the way we handled this. That is definitely not how we intend to deal with our customers, especially long time customers such as yourself. I reached out to you directly by email to see how I can help out and make this right. Please accept my sincere apologies. Thanks, Alex & the TrackiPal team
Feb. 26, 2026
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