ROUTE 67 review for Trackr: Order Tracking UpSell
Oct. 4, 2025
Initially Worked Well, But Ongoing Technical Issues Over Recent Months We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions. The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered. For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location. We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution. Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response. We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution. The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.
Dear ROUTE 67 Thank you for your honest and thoughtful review. We want to start by saying how truly sorry we are for the problems you faced while using Trackr. Reading your feedback, we clearly see that we did not live up to your expectations and to our own standards. We take full responsibility for that. Our team tried to address your concerns as quickly as possible each time, as well as developers always tried to respond quickly and apply fixes as soon as you reported a problem. We realize that ongoing technical issues should never have been part of your experience. You were right to expect stability and accuracy from the app without the need for repeated interventions from our team. We know that for a brand like yours accurate tracking is not just a feature, it is an essential part of your promise to customers. Any inconsistency in showing the correct origin or delivery status directly affects your credibility, and we regret that our service failed to provide this essential function. The whole team would like to assure you that we are actively working on improving these specific functions so that they perform reliably and consistently. It would be greatly appreciated if you could give us a second chance to prove these improvements. Our team is committed to making Trackr a solution that supports your brand seamlessly, without additional effort on your side. What concerns Markets, we've informed you that Trackr was updated on September 15th to provide Shopify Markets compatibility. Thank you once again for your feedback and for the opportunity to learn from this experience. We hope to regain your trust and continue supporting your business in the future. Best Regards Trackr Team
