Trackr: Order Tracking UpSell
Overall, the reviews for Trackr are strongly positive. Many merchants praise how easy the app is to set up and use, and several say it quickly became an important part of their store’s customer experience. Common benefits mentioned include reliable order tracking, reduced “where is my order” support requests, support for multiple carriers, branded tracking pages that keep customers on-site, and useful features like Apple Wallet/Google Wallet integration and product recommendations. The support team is repeatedly highlighted as a major strength, with reviewers describing them as responsive, friendly, proactive, and willing to make custom changes or fix issues quickly. That said, there are some clear negative experiences. A few reviewers report serious technical problems such as the app going down, tracking not working, incorrect shipment origin locations, and statuses not updating correctly. Some users also mention missing or limited functionality, such as the lack of a management dashboard, limited customization options for emails or tracking pages, and no ETA feature in earlier versions. Support is usually praised, but a small number of reviews describe poor communication, unresolved issues, or frustration around billing and plan upgrades. In short, Trackr is seen as a valuable and well-supported tracking solution, but reliability and a few product limitations are recurring concerns for some merchants.
Review RSS feed
The Trackr support team is really attentive and always quick to reply. Any issues are sorted promptly, making the whole experience easy and stress-free. Really happy with their service, we've used them for years.
Hi Tots On Trend team! Thank you for your wonderful feedback and for choosing Trackr over the years! We’re so pleased to hear that you’re happy with our service and that our team has been able to resolve any issues quickly and efficiently. Your continued trust and support mean a lot to us, and we look forward to helping you for many more years to come! Kind regards, Trackr team
"Honestly the Apple Wallet and Google Wallet integration is the reason we stuck with Trackr. Customers just tap ""Add to Wallet"" at checkout instead of hunting through their inbox for a tracking email, and they get live updates right on their lock screen. Sounds small but it's made a real dent in our ""where's my order"" messages. Setup was easy, didn't need our dev to touch anything. We did want some tweaks to how our tracking page looked, and Diana on their support team sorted it out for us. She was quick to respond and just got it done, which I appreciated."
Hello, OG Essentials team! Thanks so much for your feedback - we truly appreciate it! We're really glad the app works well for you. If anything comes up, feel free to reach out anytime - our team is here for you 24/7 and always happy to help. Best, Trackr team
We've had Trackr installed for a few months now, and it's made things easier for both our team and our customers. We use multiple shipping carriers, so having everything show up in one tracking experience has cut down on a lot of confusion. I also really like the branded tracking page—it feels like customers are still shopping with us instead of ending up on a random carrier website. We recently added product recommendations there, and it's been a nice way to keep customers engaged while they're waiting for their order. A quick shoutout to Valeria, who helped us with a couple of customization questions during setup. She was responsive, friendly, and got everything sorted much faster than I expected. Overall, it's been reliable and has definitely reduced the number of tracking emails we get.
Hello, Vital Depot team! Thank you very much for the valuable feedback! We are glad you like Trackr, and are proud of our support team being able to assist you to your satisfaction. Please let us know if you encounter any issues while using the app, or if there are any features you want us to implement — the support team is available 24/7. Best regards, Trackr team
Guys the app is down again, get it working ASAP!
Hello Velthentic Team! We sincerely apologize for the service disruption and any inconvenience this may have caused. The issue has now been fully resolved, and all services are operating normally. The disruption was caused by a large-scale DDoS attack affecting our hosting provider's, which temporarily impacted the availability of our application. We understand how disappointing service interruptions can be and regret the inconvenience this caused. We appreciate your feedback and hope you'll consider giving the app another try in the future. Thank you for your understanding. Kind regards, Trackr team
Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys
Hi, L'SAUVE®! Thank you very much for taking the time to leave us a review. We're genuinely happy that you're enjoying the app. We also want to express our sincere gratitude for recommending us to other businesses — your support helps us grow and improve every day. Please don't hesitate to reach out if you have any questions. We're always available to help, 24/7 Best regards, Trackr team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.