Trackr: Order Tracking UpSell
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We've had Trackr installed for a few months now, and it's made things easier for both our team and our customers. We use multiple shipping carriers, so having everything show up in one tracking experience has cut down on a lot of confusion. I also really like the branded tracking page—it feels like customers are still shopping with us instead of ending up on a random carrier website. We recently added product recommendations there, and it's been a nice way to keep customers engaged while they're waiting for their order. A quick shoutout to Valeria, who helped us with a couple of customization questions during setup. She was responsive, friendly, and got everything sorted much faster than I expected. Overall, it's been reliable and has definitely reduced the number of tracking emails we get.
Hello, Vital Depot team! Thank you very much for the valuable feedback! We are glad you like Trackr, and are proud of our support team being able to assist you to your satisfaction. Please let us know if you encounter any issues while using the app, or if there are any features you want us to implement — the support team is available 24/7. Best regards, Trackr team
Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys
Hi, L'SAUVE®! Thank you very much for taking the time to leave us a review. We're genuinely happy that you're enjoying the app. We also want to express our sincere gratitude for recommending us to other businesses — your support helps us grow and improve every day. Please don't hesitate to reach out if you have any questions. We're always available to help, 24/7 Best regards, Trackr team
Actually good app and especially great support! Thank you.
Hello Wasabi Knives team! Thank you so much for rating our app! We really appreciate it :) Should any questions or requests arise, please feel free to reach out! Best regards, Trackr team
Great app with great value/money. Does what it promises to do
Hi Diamond Painting Welt team, Thank you for your kind words! We're thrilled to hear you're enjoying the app and finding it valuable. 😊 Best regards, Trackr team
Very good app. Easy to install. Worked right out of the bat. Had no problems with it at all.
Hi, WhatNaturalsLove.com! Thank you very much for sharing your experience! It’s a pleasure to hear you enjoyed our app and found it easy to use. If any questions arise or assistance needed, don't hesitate to reach out to us — we're happy to help! Best regards, Trackr team
App completa e performante. Nella mia esperienza ho trovato qualche piccolo bug che è stato risolto dal customer care rapidamente.
Ciao Best Pet&House! Grazie mille per la recensione a 5 stelle! Apprezziamo molto il tuo feedback e siamo lieti di sapere che sei soddisfatto della nostra app e del nostro supporto. Per qualsiasi altra domanda, non esiti a contattarci: saremo lieti di aiutarla! Cordiali saluti, Trackr team
Hello, Diamond Painting Expert! Many thanks for the 5-star rating! We're happy to know that our app met your expectations. If any questions arise or assistance needed, don't hesitate to contact us. Best regards, Trackr team
Great app
Hi, De Diamond Painter, Thank you very much for sharing your positive feedback, we really appreciate it! Feel free to reach out to us any time, should you have any questions. Best regards, Trackr team
This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.
Hi Limitless Jewellery Team! Thank you for giving us such a high rating, it really means a lot to us! Feel free to reach out to us in case any questions occur. We are here 24/7 :) Best regards, Trackr team
Great application!! Easy to use and customize. Dropshipping friendly app. You can always ask the support if there are tracking numbers that are not yet registered to the app. As with dropshipping stores, suppliers use different couriers. Kudos to the support team. Thank you for your immediate help always!
Hello! Thank you very much for leaving the review, it's much appreciated! It means a lot to us to know that our customers are happy with the app and get the support they need. We'll do our best to provide quality service and be even better in the future! Best wishes, Trackr Team
Magic application, exactly what I was looking for. It's functional, allows you to hide dropshipping information manually and most importantly stays beautiful and uniform to your site, whether on mobile or PC. The support is very responsive and fixes layout issues quickly on demand.
Malinway, Thank you very much for your time to leave a feedback! This inspires our team a lot. If you have any questions in the future - please contact us at [email protected]. We’ll be more than glad to provide all needed help. Best wishes, Trackr team
Works well, Excellent and fast support from Donatas www.Satin-Boutique.com [home of finest made to order Satin Bedding and more]
This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!
Thank you for your review, Sage & Sill! We appreciate the feedback about the new feature and it will be taken into consideration. Trackr team! :)
The app is excellent and its performance is amazing, but their Support and Developers Team is still better. They not just fixed an issue for us, they improved their app for us. Never found so efficient and dedicated professionals.
Hello Voggin, Thank you very much for your kind words, all our team is inspired! We wish you all the best in your business and if any tracking related issues or questions will come up - please contact us via [email protected] - we'll be more than glad to help. have a great day - Trackr team
Useful tracking app, very responsive and helpful support. Had some questions with carriers matching, issue was solved the same day. Possibility to show products on tracking page. Thanks a lot!
Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it in 24h.
Hello, Thank you very much for your time to leave the feedback! Please let us know whenever you'll have some questions or need help: [email protected]. Our support team will be more than glad to help. Have a great day! Trackr team
Great app and customer service. Not only it provides options for custom css, their team also helped me with custom edits. - 6 stars
Muy buena atención al cliente y fundamental esta app en cualquier tienda. Los clientes ya no preguntan constantemente cuando llegará el pedido.
The app works perfectly, it has saved us a lot of work for our orders. But the best, the technical team. We had a problem on our subject and they fixed it immediately. 100% recommended!
My installation went smooth. The support staff had me up & running the same day I purchased the app.
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