Trackr: Order Tracking UpSell
Custom Order Tracking Page & Reduce WISMO
Rating
4.1
feedback
41
chart
#1,833
All reviews
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Aug. 18, 2021
I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work and how customers will get their notifications etc. I might have to uninstal but will see how it goes for now
Hello Lifestyle Travel Trading, Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which helps to evaluate how app is performing, also - very attractive pricing. If you need any help or have questions regarding app set up or performance - our support team is always ready to help. Please email us at [email protected]. Kind regards - Trackr team
March 11, 2021
This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.
Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, the trial was issued July last year. A new user can see that free trial is offered before approving a payment but I explained the Shopify billing process by email. I hope we can discuss the situation further. I also issued the refund for unintended payment.
April 2, 2019
Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience. Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function so we could see how customers would receive our emails.
Hello, So Not Size Zero, Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it's called "DELIVERY UPDATE EMAIL SETTINGS". Merchants can choose emails's background and text colour, link colour, font type, insert company logo (different positions and sizes), personalisation, insert company domain, support email, make other necessary header and footer customisations. And on the top right corner of this service there is a "View email preview" option to check all customisations, before setting email live. Hope this information will help you create beautiful and customised delivery emails for your customers! Have a nice day - Trackr team