TheBelleBeauty review for Trackr Order Tracking, Tracker

Hello TheBelleBeauty, We checked your payment situation: the monthly charge was generated automatically by Shopify billing for previous period after you re-opened the store and Trackr app was still installed. There is no problem to issue the refund in such situations :). We already asked Shopify support for a refund and added you CC in the request letter. have a great day! Regards - Trackr team [2020 05 19] ___ UPDATE. You should have received a reply from Shopify about refund confirmation (it will require few days to reach bank account though). Shopify also confirmed that Trackr DID NOT charged your card after uninstalling: And to confirm your earlier question: you are correct to believe that once an app has been uninstalled it cannot continue to bill the account. However, a final invoice may be issued for an app if uninstalled mid-way during a billing cycle. If your customer has any concerns about this, you can always invite them to reach out to us directly and we can confirm this on our end as well.