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Tracktor Order Tracking for Shopify

Tracktor Order Tracking

Shopify Order Tracking App with Custom Statuses

Customer order tracking Order and shipping reports Barcode scanning Order tracking apps Shipping apps Built for Shopify
Developer
View on App Store

Rating

4.8

feedback

743

Reviews

chart

#190

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    14%
  • Less than a year
    63%
  • More than a year
    20%

Reviews Summary

The Tracktor app has received mostly positive reviews from users. Customers appreciate the app's functionality in providing detailed tracking information, easy integration with Shopify, and helpful customer support. Many users mentioned that the app saves them time by reducing customer inquiries about order status. The support team was praised for being quick, efficient, and responsive in resolving issues and assisting with setup. However, there were a few negative reviews mentioning issues with order tracking accuracy and slow support response times.

Highlights

Positive reviews highlight the app's detailed tracking features and user-friendly interface, which simplifies order monitoring and management. Users also appreciate the seamless integration with Shopify and the ability to customize order statuses for customers to track their orders' progress.
Customers value the excellent customer support provided by the Tracktor team, noting quick responses, efficient problem-solving, and proactive assistance with setup and configuration. The support team's professionalism and technical expertise were highlighted as key strengths of the app.
Negative reviews mentioned issues with order tracking accuracy and slow support response times. Some users reported that the app did not track all orders accurately, leading to discrepancies in the tracking system. Additionally, there were complaints about delayed or unresponsive support from the customer service team.

Rating Breakdown

  • 5
    91% (678 ratings)
  • 4
    5% (34 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (5 ratings)
  • 1
    3% (19 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 23, 2024

bonjour j'ai installe l'appli seulement pour l'essai gratuit , y'aurait-il un moyen d'avoir un remboursement svp?

Store

Olveno

Using app

--

Total reviews

3

Average rating

4.0

5 / 5 Share

Oct. 29, 2024

Emily did a great job setting everything up for me

Store

Glimr

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

Does exactly what I need and more. Pricing is reasonable compared to a few others I checked - Simple easy to use order status page that customers can self serve and view their shipment details. I was also able to integrate the order status link in the fulfilment email which goes to customers. - Fulfillments and status page lets us quickly glance through and see if any orders haven't been delivered. A good way to check for follow ups and escalations with the delivery partner - Mission control also gives a nice view of average delivery speed and where there have been exceptions

Store

Metashot.in

Using app

About 1 month

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 3, 2024

App was not tracking all our orders. We shipped over 200 orders and it only had 24 in its system.

Store

Mr. Amari Soul

Using app

Over 4 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 23, 2024

My sales are very slow for the moment at Retail Galore Store Shop, BUT, I can say that the Tracktor app is working beautifully and is my top choice for order tracking. It has a very attractive, beautiful appearance on my site and works really well! Customers are very happy with it as am I.

Store

Retail Galore Store

Using app

9 days

Total reviews

10

Average rating

5.0

All reviews

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