Calça Thai review for Tracktor Order Tracking
March 10, 2021
It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!
We are happy to hear that you had a positive experience with our support team! All orders except for the following are considered a billable order: Shopify POS orders Test orders placed using the bogus gateway Digital orders that don't require shipping Usage charges are processed by Shopify every 24 hours based on the number of orders. With the current billing system, it is not possible to identify canceled orders. We are very happy that you have continued to use the application and our team will be here to help if any questions come up. Annette (Director of Customer Success)
